I am a small startup business in Washington, DC in need of a bookkeeper for a 5 employee business. I have tried taking on the task myself, but I also have to wear so many other hats including sales, time does not permit. What resources do you best recommend considering a small budget?
I don't know the best resource but I'd go to the local Small Business Development Center (SBDC) and ask them. Also banks, chamber of commerce, other local business groups, plus the social clubs like Kiwanis and all those. Ask the business school at the local community college too.
No matter how you approach them, roadblocks have the power to destroy your business if you ignore them, and they have the potential to help your business evolve if you catch them and address them appropriately.
Your customer-support team may never write a book or call themselves writers, but if the majority of their day is spent stringing words together to communicate, then it's worth their time to learn how to do it well.