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What's the best way to handle an insubordinate employee?

One of our staffers is not listening to orders and is bringing a negative attitude to the workplace.
Elinor Robin answered August 24, 2010
URL: http://www.entrepreneur.com/answer/222144
This employee is acting out an emotional reaction with behavior that is inappropriate for the workplace.

He is attempting to transmit a strong non-verbal message. Unfortunately, you are unable to decipher the underlying meaning in his message. Someone who is able to discuss the situation without further triggering his emotions should meet with him in a non-threatening manner and get the rest of the story.

The employeeÂ’s anger may be justified, but perhaps misdirected. Or he may be a ticking time bomb. Someone objective, who is trained in de-escalation techniques, needs to be the one who determines which scenario it is.
Elinor Robin, "The Relationship Mediator," has more than 18 years of experience in mediation while working within the public and private sectors.