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Who Should I Hire for My Ecommerce Site?

Who are the major types of employees that one should hire to run a successful ecommerce website? Why?
Penny Morey answered April 26, 2013
URL: http://www.entrepreneur.com/answer/226411

Without  knowing more about your business (e.g., what you are selling on your ecommerce site), I am at a disadvantage to advise you precisely on whom you should hire to support your endeavors. But I can give you some general insight. Most ecommerce businesses have the following departments, which need the types of individuals outlined below:

Marketing/Business Development

Technology

Logistics/Shipping

In addition, you'll need customer-service professionals -- outgoing, friendly people to take incoming calls from customers and answer questions cordially -- and accounting staff.

Everyone will need to have strong computer proficiency, a head for sales and a desire to please customers. At the outset, some of these jobs may be combined; with startups, people often wear more than one hat. But overall -- again, depending on what you are selling in your ecommerce business -- these are the kinds of people you will need to hire.

Penny is a seasoned human resources executive and consultant with over 25 years of diverse business experience in advising enterprise leaders on employment-related matters.