Do you have a high "EQ"? That's emotional intelligence quotient, and though it may sound touchy-feely, it's recently emerged as a hot management concept.
"A big factor in why entrepreneurs fail is low EQ," says Emory Mulling, president of The Mulling Group, an Atlanta outplacement and executive coaching company. "The higher you go in any organization, the more important EQ becomes because your relationships become more important--and that's what EQ is all about."
"The term `emotional intelligence' may mystify the topic. What we're really talking about is the ability to connect with people and to be able to understand their emotions," adds Ron Riggio, a professor of organizational psychology at Claremont McKenna College in Claremont, California. "This is critically important to entrepreneurs, not only in managing employees but also in getting customers, attracting investors, and at every step in building a business."