Final Score

What Is Eq?

The experts say individuals with the highest EQs excel at four interrelated skills:

The ability to persist and stay motivated in the face of frustration

The ability to control impulses

The ability to control their emotions

The ability to empathize with others

"These skills are exemplified by effective leaders," says John Sosik, a management professor at Pennsylvania State University in Malvern. "EQ really is old wine in a new bottle. It's about self-awareness and empathy, and those are skills any leader needs in building a successful organization."

The need for managerial EQ, in fact, has only intensified as structural changes have swept through the workplace. In decades past, a boss probably could ignore his employees' emotional lives--workers were in effect told to leave their emotions at home, and most complied. No more.

"As organizations have shifted to a more team-based workplace, you're asking employees for commitment and passion--to bring both their brains and hearts to the job. Along with this, you have to expect people will bring their emotions to work, too," says Patricia J. Addesso, a San Diego management consultant and author of Management Would Be Easy--If It Weren't for the People (Amacom). "You cannot ignore emotions--not if you want to get passion from your workers."

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This article was originally published in the July 1997 print edition of Entrepreneur with the headline: Final Score.

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