Keep 'Em Coming


When software refuses to work and the manufacturer's support lines are jammed (or closed, as is usually the case at night and on weekends), head to . Type in a product or manufacturer's name, and, within a minute, you're presented with hyperlinked pointers to the company's Web site, bug fixes and technical info. And there's no cost to users.

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This article was originally published in the November 1997 print edition of Entrepreneur with the headline: Keep 'Em Coming.

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