Take The Mystery Out Of Customer Service.
Want to know how your customer service rates when you aren't minding the store? Hire a mystery shopper.
The Inland Empire Small Business Development Center (SBDC) offers a program in which three consultants evaluate customer service, product displays, overall atmosphere or anything else an entrepreneur wants studied.
Visits can be arranged for any time period; once completed, a report including observations and recommendations is submitted to the business owner. Free follow-up counseling sessions are provided as needed. The service costs $75 plus expenses.
The Inland Empire SBDC is one of 10 centers throughout California offering the Mystery Shopper program. Other SBDCs may offer it as well; call the location nearest you to find out.
Contact Source
Inland Empire Small Business Development Center, 1157 Spruce Ct., Riverside, CA 92507, (909) 781-2345
This article was originally published in the December 1997 print edition of Entrepreneur with the headline: Texas.
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