Travel agents are people, too--which means some are good and some aren't. Finding the right one to handle all your travel needs takes time and effort. First, determine the type of business services you require from an agent, as you may not use the same one for your business travel needs as you do for your vacations. Ask business contacts, friends or consultants for referrals.
Once you have a short list of agents to talk to, set up meetings with each. Interview travel agents the way you would interview job candidates: Find out how long they've been in business and how familiar they are with your specific travel needs. Above all, you need to feel comfortable with this person. And like finding a good doctor, lawyer or accountant, when you find a good agent, stick with him or her--it will free you up to concentrate on running your business.