The nation's tax agency is finally putting the "service" back into Internal Revenue Service. With a new commissioner at the helm, the IRS is taking a number of administrative steps to reform itself--including measures that take the specific needs of small businesses into account.
Some lawmakers, however, remain skeptical; they say only tough legislative changes will do the trick. IRS Commissioner Charles Rossotti says he supports legislative changes as well, but he maintains the agency is instituting many reforms that are bringing about immediate improvements--including 100 actions implemented to honor commitments made during the Senate hearings on IRS abuses held last year. "We are not just tinkering at the margins here," says Rossotti. "We are effecting fundamental change."