Tough Customers

Mad About You

Your customer has every right to be angry with you and your business when any of these problems arise:

  • Poor service
  • Bad attitudes by your salespeople
  • Waiting a long time (on the phone or in person) to get help
  • Broken promises
  • Late shipments
  • Delivering the wrong merchandise
  • Not giving complete answers to questions
  • Not taking customer complaints seriously

Make sure your business has strategies to eliminate or prevent any of these situations.

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