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A Clean Getaway

On Hold

because he Considers efficient service paramount when running his successful travel business, Ralph Levey leaves a thorough message on his answering machine when he's vacationing in Europe. Levey, the president of Italy Farm Holidays Inc. in Tarrytown, New York, assures clients he checks his messages daily and will return calls immediately if there's a problem or in a few days if the matter isn't pressing.

Levey used to include the phone number of his house in Italy--in case of an emergency. "I stopped doing that when one client, thinking Italy was six hours behind New York, not six hours ahead, called at 1 a.m. with a question about his travel plans," he says. We learn from our mistakes.

Contact Sources

AssistU, (410) 666-5900, http://www.assistu.com

Italy Farm Holidays Inc., (914) 631-7880, italyfarms@aol.com

Life Investments, (800) 730-0662, http://www.speakers-podium.com/susanpilgrim

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