The Amazing PC

Communications 101

Don't have a secretary? Well, who does? Fortunately, with the right computer telephony program, your PC can automatically take messages, route callers and more.

Computer telephony software like COMMUNICATE! PRO from 01 Communique Laboratory ($149; contains comprehensive communication packages that are ideal for many home office environments. For instance, COMMUNICATE! PRO delivers telephone answering, speakerphone, fax, e-mail, contact management and data communications capabilities all in one package. Useful features include a CallAnswer wizard to create mailboxes with different outgoing messages, a Contact Manager to file e-mail, fax and voice messages by contact name for easier access, and Fax-On-Demand to automatically fax information requested by customers.

Computer telephony programs automate, organize and prioritize your company communications. Moreover, they allow you more control over the image you show the outside world.

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