Wireless Wandering

On Hold?

Your business is on the fast track, but is your phone system?

If your business recently hit the fast lane, one thing probably hasn't kept pace: your office telephone system. Entrepreneurs don't always upgrade their systems, says Michael Centrella, founder of Merlot Communications Inc. The Bethel, Connecticut, consulting company recently completed an 18-month study of entrepreneurs' phone systems. Here are some findings:

  • Small businesses with systems older than 5 years often don't have features consumers expect such as voice mail and hold music.
  • Small businesses often order extra lines, rather than figure out how to get maximum efficiency from their systems.
  • Entrepreneurs would benefit from an audit of their phones, faxes and PCs.

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This article was originally published in the March 1999 print edition of Entrepreneur with the headline: Wireless Wandering.

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