Wireless Wandering

On Hold?

Your business is on the fast track, but is your phone system?

If your business recently hit the fast lane, one thing probably hasn't kept pace: your office telephone system. Entrepreneurs don't always upgrade their systems, says Michael Centrella, founder of Merlot Communications Inc. The Bethel, Connecticut, consulting company recently completed an 18-month study of entrepreneurs' phone systems. Here are some findings:

  • Small businesses with systems older than 5 years often don't have features consumers expect such as voice mail and hold music.
  • Small businesses often order extra lines, rather than figure out how to get maximum efficiency from their systems.
  • Entrepreneurs would benefit from an audit of their phones, faxes and PCs.

Like this article? Get this issue right now on iPad, Nook or Kindle Fire.

This article was originally published in the March 1999 print edition of Entrepreneur with the headline: Wireless Wandering.

Loading the player ...

5 Secrets for Making Your Logo Stand Out

Ads by Google

Share Your Thoughts

Most Shared Stories

Want Media Attention? Target Trades First
6 Things Mark Cuban Says You Need to Be Great in Business
Don't Just Start a Business, Solve A Problem
The 80/20 Rule and How to Supercharge Your Sales and Marketing
Is It That Important to Be Nice?