Diary of a Webhead

October 7, 1996

Remember that wonderful world of newsgroups I mentioned? Well, paradise turned into hell on earth overnight. It seems one of our customers got some soggy plants from us, and instead of calling us to discuss it, he posted nasty remarks about us on the newsgroup for the whole world to see. I hope my equally public offer to replace his order free of charge is timely damage control. Mama said there'd be days like this.

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This article was originally published in the April 1999 print edition of Entrepreneur with the headline: Diary of a Webhead.

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