You've probably closed lots of deals over the phone. Most of the time, the projects pan out and you're paid. But sometimes you'll run across someone who denies a deal was made and refuses to pay the invoice. In the past, you'd simply be out of luck; it was your word against theirs. But now, thanks to computerized voice-logging systems, you can have an incontrovertible record of deals and transactions made over the phone.
Prices vary for these logging systems. For instance, Monrovia, California's DynaMetric (http://www.dynametric.com) prices its record/playback system at $59.95, while Record/Play Tek Inc. (http://www.cyberlink-inc.com/rpt) of Bristol, Indiana, offers a system that starts at $750 per user. The primary difference is the level of service from the company. Record/Play Tek will integrate the system for you, while DynaMetric's system is usually installed by the user.
What all these systems do is compress voice messages and store them for later retrieval. Some systems are PC-based; others are based on PBX phone network technology.
Of course, you have to tell customers when deals are being recorded, but if they protest, you probably don't want to do business with them anyway.
Gene Koprowski has covered the tech industry for 10 years and writes a monthly computer column for The Wall Street Journal Interactive Edition. Contact him at email@example.com