Give callers the help they need any time--day or night.
One of the most frustrating things for prospects or customers is getting stuck in one of those older, semi-automated phone systems. "Please enter the extension of the party you are calling," states the system--not very helpful if you don't know which extension you need. Sometimes there's a spell-by-name option, but if your party's name is more complicated than "Smith," it could take you a long time to connect to your party.
Advances in voice-recognition software, however, are easing the process a bit. New call-answering systems, offered by firms like Registry Magic Inc. (http://www.registrymagic.com), enable callers to state the name of the person they're looking for and then be routed to him or her automatically. Registry Magic's system costs $12,000 or can be rented or leased for $350 per month. With voice-recognition software, it's like having a real operator on duty 24 hours a day, seven days a week.
Genesys Telecommunications Laboratories Inc., (888) 436-3797
RangeStar International Corp., (800) 927-2757
Registry Magic Inc., (888) R-MAGIC-8