The Ralph Nader of the Skies
Early last spring, software specialist Mark Mogel emailed Kate Hanni to volunteer for her fledgling grassroots organization, which represents thousands of passengers who have been stranded for long hours aboard airplanes idled on tarmacs by bad weather or delays.
That explains why last week Mogel had a big gray tent pitched in his backyard in Collegeville, Pennsylvania, a Philadelphia suburb.
The tent, owned by Hanni's Coalition for an Airline Passengers' Bill of Rights, will be set up on the Mall in Washington on Wednesday for a "Strand-In." The idea is to demonstrate conditions in the cramped cabin of a grounded airplane.
"The tent is 28 feet long, 12 feet wide, and 10 feet high. We had it shipped to Mark because he's so great at logistics," says Hanni.
Until the end of last year, Hanni, 47, was a real estate agent in California specializing in relocations. But that thriving business (Hanni says she sold $40 million in property in 2005) went on indefinite hold on December 29, the day she and other passengers were stuck on a tarmac in Austin for more than nine hours. Hers was one of dozens of American Airlines planes stranded at various airports after bad weather diverted flights from Dallas.
Infuriated by the conditions on the plane and by what she regarded as airline indifference to affected passengers, Hanni quit her job and began a protest movement. Since January, her group has been pressing Congress for federal legislation that would require airlines to let passengers off stranded planes after three hours and to provide adequate food, water, and sanitation while passengers remain on board.
Hanni and her husband, Tim, a well-known wine expert, took out a $200,000 line of credit on their Napa home earlier this year so Kate could plunge into the effort with what friends say is characteristic single-mindedness. She inspires such single-mindedness too; Mogel was one of hundreds of volunteers who casually signed up and soon found themselves putting in long days for Hanni. "I emailed them and said they needed to get better organized," says Mogel, 51, who found the group online, after having been stranded on a plane for more than five hours. "Six months later, I'm still telling her, 'You know, Kate, I can't do this full-time.' But she always has a new assignment."
Traveling on her own dime or donations, Hanni has been to Washington more than 20 times since starting the group. Using Windsor Park, an inexpensive hotel in the Kalorama neighborhood, as a base, she roams the halls of Congress, toting bulging files and buttonholing the members of the transportation and aviation committees and subcommittees in each house-and their staffs . As a result, legislation providing for a Passengers' Bill of Rights is now pending in both houses.
The group's success (it now has 17,000 members) has been helped by fury over the extraordinary number of planes stranded this year at domestic airports, as unprecedented travel demand smacked headfirst into reduced airline capacity, record delays and cancellations, and schedules that no longer have slack built in to accommodate even routine weather disruptions.
The most famous incident occurred on Valentine's Day, when JetBlue melted down during an ice storm at Kennedy Airport. JetBlue began canceling flights-1,100 over several days. Thousands of passengers were kept on parked planes for up to 11 hours. Others were stuck at airports for days. Similar incidents have been occurring routinely in a system stretched beyond the breaking point.
When aircraft are stranded, conditions quickly deteriorate. Air quality becomes poor. Food runs out. (On many of these flights, passengers have informally organized to share what snacks they had, typically ensuring that children, the elderly, the ill, and others with special needs receive priority.) And worse.
"Who can ever forget the 'Dog Poop Plane'?" Hanni said. That was the flight on which a panicked dog defecated on a stranger in the next seat. Also legendary is the "Barf-Bag Flight," during which a woman, ill after hours of confinement, threw up into a vomit bag, and was angrily told by a flight attendant to hold the bag because there was no place to discard it.
As hours go by, lavatories become filthy and in some cases reach capacity. On one flight, waste overflowed onto the feet of nearby passengers. "One unfortunate lady was wearing flip-flops," Hanni said.
Hanni will spend most of this month in Washington. On September 26, she is scheduled to give testimony at new hearings on airline service by the House Aviation Subcommittee, where a version of the Passengers' Bill of Rights was introduced last spring by her congressman, Representative Mike Thompson. A similar bill, introduced by senators Barbara Boxer of California and Olympia Snowe of Maine, is under consideration in the Senate. Airlines, meanwhile, are lobbying fiercely against any federal legislation, insisting that they can police themselves.
Six months before she was stranded, while still working as a real estate agent, Hanni was brutally assaulted by a man who posed as a potential client and arranged a meeting in a home that was for sale. The ordeal "riveted in my mind how horrible the feeling of powerlessness is," she says. "In a different but still important way, being stranded on an airplane for a long time is being powerless, and I decided, at least in this case, I could do something about it."
Wednesday's Strand-In has attracted national attention, mostly because of Hanni's knack for publicity, coupled with the novelty of the tent on the Mall. Volunteers plan to go all out to demonstrate the woeful conditions on a stranded plane, sitting in two-by-two rows of folding chairs separated by a narrow aisle. "A flight attendant donated six uniforms, so some of us will be wearing them," Hanni said. After learning from her son that there was a novelty "stink spray" that could help recreate the smell of a stranded plane, she purchased some containers.
Several members of Congress are expected to speak at the Strand-In, including representatives Mike Thompson (Democrat, California), Ron Klein (Democrat, Florida), and John Hall (Democrat, New York), Hanni said. One pilot for a major airline, G. Bruce Hedlund, agreed to speak after meeting Hanni in California. (Under company policy, Hedlund can speak freely but can't identify his airline.)
"People forget that in these instances, the pilots are also prisoners," says Hedlund, who has been flying commercial jets for about 25 years. "I told Kate that I had some concerns about how legislation could affect the authority of the airline captain.?.?.?.?She's open to other people's ideas, so I agreed to talk. I said 'I'll need 30 minutes,' and she said, 'How about two?' "
Visit Portfolio.com for the latest business news and opinion, executive profiles and careers. Portfolio.com© 2007 Condé Nast Inc. All rights reserved.
For reprints and licensing questions, click here.