From the February 2000 issue of Entrepreneur

Are you a whiz at customer service? Prove it by taking the quizzes posted at The Right Answer (, which bills itself as "the customer service finessing center." Four quizzes test your service skills, but if you'd like a bit of prep before taking the exams, the site offers an archive packed with articles on how to do customer service right. It's a useful site, concocted with a rich mix of good humor and information.