That's the consensus of more than 1,700 CEOs surveyed for the 2012 IBM Global CEO Study.
Corporations are catching up with how consumers and employees like to interact with companies. As a result, the pressure’s on for corporations and brands to digitalize and adapt -- instilling "engagement" as a primary tool throughout their operations.
After decades of top-down corporate management, this shift identifies increased use of social media as important to tapping into the intelligence of an organization and the wants and needs of customers. When properly managed, customers and employees alike can offer fresh solutions and ideas that directly affect profit and growth.
Such openness is refreshing, but corporations and brands must guard against security breaches and higher risks that social networking can bring to the table. As a result, many CEOs report that they’re offering guidelines for proper use of social networks.
Here's how the CEOs ranked the advantages of using social networks to empower employees:
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