📺 Stream EntrepreneurTV for Free 📺

How to Make Your Content Go Viral One company's example can show you how to entice people to share your marketing message with others. Hint: Don't be boring!

By Al Lautenslager

entrepreneur daily

Opinions expressed by Entrepreneur contributors are their own.

In Market Like You Mean It, marketing expert Al Lautenslager explains how you can engage your customers, create brand believers and gain fans for everything you sell. In this edited excerpt, the author discusses the amazing popularity of the uncommon videos a company produced of its very common product.

What makes you share something with someone else? Usually it's something that was interesting, outrageous, hilarious, cool or unusual, or perhaps it was an idea that helped you in some way, saved you money or saved you time.

What really made you share, however, was a desire to have someone else feel like you did when you discovered whatever it was you wanted to share. Human nature causes us all to want others to feel like us. Products and services that connect with us on an emotional level are the ones that get shared the most. As Wharton School marketing professor Jonah Berger puts it, "It's about the connection you build with your end user psychologically, functionally, personally and emotionally."

Related: Why Your Content Isn't Going Viral (Infographic)

Any product or service can be emotional. Take, for example, one of the most ordinary products sold in the kitchenware section of every department store: the blender. One company's videos of their blender in action have become viral and so talked about that chances are good, you've most likely seen one. The marketing lesson here could just be a classic -- it's proof positive that any product can be remarkable and emotional.

Here's the story: Blendtec is a company that produces commercial blending machines for use in homes, restaurants, smoothie shops, coffee shops and more. The product became popular in a huge way just as the smoothie craze began. It was truly the sharing of videos of this product in action that rocketed the company to stardom. The "Will It Blend?" video phenomenon started when CEO Tom Dickson began testing the power and durability of the drive components in the company's home blenders. With no budget and a video camera in hand, Dickson recorded demonstrations showing the blender blending the unexpected (like an iPhone) and then put them on YouTube. The videos exploded in popularity almost overnight. Within the first five days, the videos were viewed more than six million times. To date, the blending videos have been viewed more than 100 million times.

Viewing videos is one thing, but what about people being motivated to take action as a result? Five years after the videos hit, retail sales have increased by more than 700 percent. Telling someone the blender was powerful was one thing, but seeing it blend almost anything for real was what led to the product's explosion. It truly was remarkable--the factor that gets products and services talked about most.

Here are a few more reasons people talked about the Blendtec videos:

  • There were no limits imposed. This implies a tremendous guarantee of performance, a primary characteristic of a remarkable product.
  • The story is easy to find and share. Blendtec engages with its community on Twitter, Facebook, YouTube and its blog and website.
  • What's being shown is unique and outrageous. Add these components to a little humor, and people will talk.
  • The product stands up to the test. Marketing a bad product always ends up a disaster. Marketing--especially in an outrageous fashion--a remarkable product ends up a resounding success.

Social sharing can exert tremendous influence, and thanks to technology, it's more popular than ever. It's now about technical amplification connecting humans to humans.

Related: How These 10 Marketing Campaigns Became Viral Hits

People love to pass along anything that helps others avoid pain, sleep at night or motivates them to go the extra mile. One of the immediate emotional connections that happened with the Blendtec blender demo was that the brand was humanized. Humanizing in marketing creates a connection on an emotional level. People do business with people, not icons, logos or business names. Seeing that the people behind a company are real and "just like us" gives the company the human voice and face needed to forge an emotional connection. In the Blendtec videos, the CEO engages, uses humor and is simply a real person.

Emotions should follow the marketing messaging. That means not holding back, talking about true feelings, not sugarcoating the negative, and not just showcasing the positive. The phrase "keep it real" is a good barometer of the emotional connection you're trying to strike in your own marketing messaging. The humans involved in the humanizing should not sound like marketers at all. A customer should almost be able to forget that she's being marketed to when viewing a video, ad or other content.

Related: Why TD Bank's Emotional 'Thank You' Video Is Marketing Magic

Al Lautenslager

Author, Speaker, and Consultant

Al Lautenslager is an award-winning marketing expert, bestselling author, highly sought-after speaker, consultant, and entrepreneur. He is the principal of Market For Profits, a Midwestern-based marketing consulting firm; former president and owner of The Ink Well, a direct marketing, printing, and a Certified Guerrilla Marketing Coach.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Side Hustle

Her 'Crude Prototype' and $50 Craigslist Purchase Launched a Side Hustle That Hit $1 Million in Sales — Now the Business Generates Up to $20 Million a Year

Elle Rowley experienced a "surge of creative inspiration" after she had her first baby in 2009 — and it wasn't long before she landed on a great idea.

Business Ideas

63 Small Business Ideas to Start in 2024

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2024.

Franchise

Franchising Is Not For Everyone. Explore These Lucrative Alternatives to Expand Your Business.

Not every business can be franchised, nor should it. While franchising can be the right growth vehicle for someone with an established brand and proven concept that's ripe for growth, there are other options available for business owners.

Leadership

There Are 4 Types of Managers. Take This Quiz to Find Out Which You Are, and If You're In the Right Line of Work.

Knowing your leadership style, and whether it suits the work you're doing and the team you have, is the first step in living up to your leadership potential.

Business News

Passengers Are Now Entitled to a Full Cash Refund for Canceled Flights, 'Significant' Delays

The U.S. Department of Transportation announced new rules for commercial passengers on Wednesday.