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Fast Facts

Internet and technology statistics

Canadian consumers spent $958 million online in 1999, reports Toronto retail and marketing consulting firm J.C. Williams Group. American consumers spent $36.6 billion in the same year, according to management consulting firm The Boston Consulting Group.

Six percent of shoppers who bump into problems at a Web site say they'll also boycott the business's brick-and-mortar stores, according to research by The Boston Consulting Group.

Free shipping just might be a magnet for Web customers, says Cyber Dialogue, which found that 76 percent of Web shoppers cited it as the main reason they'll return to a shopping site.



Robert McGarvey has covered the Web since 1995. Visit his Web site at www.mcgarvey.net.

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This article was originally published in the July 2000 print edition of Entrepreneur with the headline: Fast Facts.

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