Getting Good Training

Open For Business

But what happens once the business is ready to open? Franchisors dedicated to training understand there's a difference between classroom training, working in a training facility and actually operating your own business with your own customers. During the initial days or weeks after your franchise is open, they'll have a training team working with you and your staff, honing your skills, reminding you of the lessons you learned at franchise headquarters and, most important, teaching you the tricks of the trade they learned in actually operating businesses like yours. It's an invaluable extension of the initial training program because there's nothing more valuable than learning the business in the real world.

Now comes your first crisis. A crew person quits. You have an operating business, and customers coming through the door, and a warm replacement body just won't do it. How is the new replacement staff going to be trained to the standards you need?

Most franchise systems expect you to train your new staff. But the good ones, in addition to providing you with training techniques to ensure you have the necessary training skills, provide you with training tools.

Those on the cutting edge of technology have Web-based distance learning that allows you to sit your new crewmember in front of a computer to learn many of the necessary skills to do their jobs. Others provide you with similar training modules on CD-ROM. But learning online or through the use if a CD-ROM can only provide them with a piece of the necessary knowledge. Good franchisors also provide you with written training tools for each skill the new staff members will require. These written tools not only provide new staff with the necessary information but they also break the tasks into small steps that can be measured to ensure that your employees are really prepared.

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