Stop Complaining About Your Business!

You need to vent--but bringing too much home from the office can spark resentment.

Once upon a time, two brothers in a family business got into a fierce argument at work. They shared their anger with their wives, who were supportive and defensive of their respective husbands' positions. Each wife built up such resentment of the other brother and his family that at a dinner at their in-laws' home, the wives could do nothing but glare at each other.

The brothers, on the other hand, appeared to have a wonderful time. Much to their wives' confusion, they joked with each other all evening and played a friendly game of basketball after dinner.

What had happened? Simple. The brothers forgot to tell their wives they'd resolved the business dispute. They were well past it, but it took the sisters-in-law months to get over their anger.

This is not a fairy tale, according to Bernard Kliska, partner of The Family Business Consulting Group in Chicago, who shared this true story. That can easily happen if you fail to consider how spouses impact a family business.

"Someone who's never been exposed to it doesn't really understand that the family business is the moving force in the family," says Kliska. That's why it's so important to talk about what role, if any, the nonfamily spouses will have in the business. Discuss, preferably before marriage or before the family member enters the business, how he or she can be an instrument of goodwill rather than an unwitting instigator. For example, consider how people handle employment gripes. A woman comes home from work and tells her spouse about how unfair the boss is. Her husband is sympathetic and defensive of his wife-even urging her to look for another job. But the situation becomes infinitely more complicated when the boss is your wife's father with whom you have a standing Saturday golf game.

A workable agreement has to be set up. What's expected of the family member who is working in the business? What's expected of his or her spouse?

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This article was originally published in the December 2000 print edition of Entrepreneur with the headline: Fine Line.

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