While it's slow going, the IRS expects to have enough technological changes in place to provide some improvements by this tax-filing season. Cosgrave says the two major technology-driven changes business taxpayers will soon see are:
Better service when contacting the IRS by phone or via the Internet. Tax-payers will have quicker access to tax topics, tax forms and IRS customer serv-ice representatives. The service aims to bring the level of customer satisfaction above 95 percent, Cosgrave says.
Improved electronic tax administration, including more electronic tax-filing capabilities and more ability to pay taxes electronically. For example, the IRS is making the Electronic Filing Tax Payment System-used for withholding payroll taxes-Internet-based. This should be a big improvement over the current outdated ways of access, such as voice response. Among other improvements, you'll be able to check the status of your payroll payments via the Net.
Also under way are efforts to design a new generation of workstations that enable IRS workers to quickly retrieve tax records electronically while guaranteeing taxpayer privacy.