Biztravel.com has added Japan Airlines to The Biztravel Guarantee, the customer service promise that guarantees its own customer service performance as well as the on-time performance of select airline carriers. Passengers who book a flight on Biztravel.com receive financial refunds ranging from $25 to $200 for inconveniences, including flight delays, loss of luggage, meal selection and the failure to honor seat assignments.
Christopher Elliott is a writer in Annapolis, Maryland. Contact him at www.elliott.org.
Christopher Elliott is an Orlando, Fla., writer and independent producer who specializes in technology, travel and mobile computing. His work has appeared in numerous newspapers, magazines and online. You can find out more about him on his website or sign up for his free weekly newsletter.