Entrepreneur's Complete Guide to Software

Contact/CRM

eClerk 1.0
Vendor:BIG PICTURE TECHNOLOGIES
Phone number: (800) BIG-PIC1
Street price (packaged): $1,195 (12 months product and hosting license)
Operating system requirements & features: Win 2000/Me/98/95. Web-based sales support and CRM tool. Integrates with e-commerce sites, enabling service representatives to "talk" to their customers. Includes live text-chat management and extensive reporting.


Commence 2000
Vendor:COMMENCE
Phone number: (877) COMMENCE
Street price (packaged): $495/user
Operating system requirements & features: Win 2000/Me/98/95. Integrated suite of applications for sales force automation, help desks, customer service, contact management and project management. Includes a scalable and completely customizable database.


Goldmine 5.0
Vendor:FRONTRANGE SOLUTIONS
Phone number: (800) 654-3526
Street price (packaged): $295
Operating system requirements & features: Win 2000/NT/Me/98/95. Features contact history tracking, document management, automated marketing processes, sales and quota analyses, and Web data capture. Allows graphical representation of contact stages, close dates and revenues to determine time best spent. Palm sync possible.


Goldmine FrontOffice 2000
Vendor:FRONTRANGE SOLUTIONS
Phone number: (800) 654-3526
Street price (packaged): $8,567 (5 user licenses and maintenance included)
Operating system requirements & features: Win 2000/NT/Me/98/95. CRM software. Integrates account management, sales force and marketing automation with call-center software. Palm VII access available.


Ace Contact Manager
Vendor:GOACE.COM
Phone number: (800) 833-8892
Street price (packaged): $29.95
Operating system requirements & features: Win 2000/NT/Me/98/95. Customizable contact management tool. Allows unlimited contacts, unlimited e-mail aliases, and integrates with Word, Lotus and Excel. Palm Pilot sync module available for additional $49.95.


ACT! 2000
Vendor:INTERACT COMMERCE
Phone number: (888) 265-1885
Street price (packaged): $200
Operating system requirements & features: Win 2000/NT/Me/98/95, Novell Netware 3.12. Keeps detailed contact and account information, maintains contact-related communication histories, handles your calendar, and search databases and manages notes by keyword. Includes a free Palm Pilot sync module, which msut be downloaded from the Web site.


Maximizer 6.0
Vendor:MULTIACTIVE SOFTWARE
Phone number: (800) 804-6299
Street price (packaged): $199
Operating system requirements & features: Win 2000/NT/Me/98/95. Contact management solution for small businesses. Integrates account management and e-commerce capabilities. Palm Pilot Module included.


Maximizer Enterprise 6.0
Vendor:MULTIACTIVE SOFTWARE
Phone number: (800) 804-6299
Street price (packaged): $1,000 for setup; $600/user
Operating system requirements & features: Win 2000/NT/98/95. CRM tool for entire sales team. Stores customer and prospect information in a central database to be shared by all team members. Includes synchronization tools so that remote team members will receive accurate and timely information.

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This article was originally published in the May 2001 print edition of Entrepreneur with the headline: Entrepreneur's Complete Guide to Software.

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