Thomas Stemberg, the CEO and founder of Staples, is addicted to shopping. Despite the fact that he heads an $11 billion store chain, Stemberg continues to shop the competition in person, sometimes even enlisting family members to help-including his mother-in-law, who, he says, "was a regular shopper at Office Depot's delivery business to help me learn how it worked."
Shopping the competition is one method of stimulating growth and innovation for your retail operation. It's easy, do-it-yourself research that can help you find your marketing edge by monitoring service from the customer's perspective.
Mystery shopping is an early warning system for any business that relies on extensive public contact.
Loading the player ...
Ads by Google
0 Comments. Post Yours.
Most Shared Stories
Women Dominate Every Social Media Network -- Except One (Infographic)
7 Sins of Newbie Entrepreneurs
Mark Cuban's 12 Rules for Startups
3 Ways to Grow Your Business By Focusing on the Customer
Inventor of the Cronut Reveals His Latest Creation
Giant Leap Games