It Figures 11/01

An increase in health promotion programs, the effects of poor customer service and more
This story first appeared in the November 2001 issue of Entrepreneur. To receive the magazine, click here to subscribe.

Companies of all sizes have increased their interest in keeping employees well. Ninety-two percent of companies offer health promotion programs, up from 88 percent of companies offering similar programs in 1995.

  The Average Cost of recruiting a customer is steadily dropping for online retailers. This drop has continued even during the current dotcom bust, which spells good news for the e-commerce businesses that survived.

SOURCE: Hewitt Associates
Don't Look Back
  WILL CUSTOMERS walk away if faced with poor customer service? That depends on where you are. Research shows varying tolerance levels by region and by urbanization. How many of your customers would hit the road?

SOURCE: International Communications Research
Good Moves
  MINORITIES, especially African Americans, are moving to the suburbs in larger numbers than ever before. The numbers below indicate the percentage of each population living in the suburbs.

SOURCE: U.S. Census, American Demographics
Tough Trade
  A FEW YEARS AGO, research indicated Internet users were more likely than nonusers to be depressed. The good news is, that's no longer the case. The bad news? The Internet stresses you out instead.

SOURCE: University of Minnesota
of micro- businesses (sales under $1 million) and 28% of small businesses (sales under $10 million) use in-person banking.
SOURCE: CBA Small Business Market Quarterly

of micro-businesses and 11% of small businesses use online banking.
SOURCE: CBA Small Business Market Quarterly

of mergers where the two merging companies were of comparable size failed.
SOURCE: Booz Allen & Hamilton

of mergers where one company was twice as large as the other succeeded.
SOURCE: Booz Allen & Hamilton

  8 in 10
boomers say they plan to work at least part time during their retirement.

of workers want to find a company they can work at a long time. Last year, 42% of workers considered that concept "foolish."
SOURCE: Randstad North America

of export firms have fewer than 20 employees.
SOURCE: U.S. Department of Commerce

of broadband consumers want video games on demand.
SOURCE: Into Networks

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