It Figures 04/03

How many people are using the Internet, customer service calls and more
This story first appeared in the April 2003 issue of Entrepreneur. To receive the magazine, click here to subscribe.
Only
15%
of cell phone subscribers use their mobile phones as their primary service.
SOURCE: Cellular, Telecommunications & Internet

24%
of small- business owners have caught employees stealing or have suspected it.
SOURCE: Greenfield Online

The fastest-growing group of broadband users people ages 55 to 64 increased
78%
in 2002.
SOURCE: Nielsen/Netratings

45%
of Internet retailers say time wasted investigating e-fraud costs more than the actual loss in revenues.
SOURCE: Cybersource

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