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It Figures 04/03

How many people are using the Internet, customer service calls and more

Only
15%
of cell phone subscribers use their mobile phones as their primary service.
SOURCE: Cellular, Telecommunications & Internet

24%
of small- business owners have caught employees stealing or have suspected it.
SOURCE: Greenfield Online

The fastest-growing group of broadband users people ages 55 to 64 increased
78%
in 2002.
SOURCE: Nielsen/Netratings

45%
of Internet retailers say time wasted investigating e-fraud costs more than the actual loss in revenues.
SOURCE: Cybersource

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This article was originally published in the April 2003 print edition of Entrepreneur with the headline: It Figures 04/03.

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