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It Figures 2/04

The cost of pain, innovative adults and more

More than
40%
of adults have had an idea for a new innovation or product.
SOURCE: Staples Inc.

74%
of consumers prefer to contact companies about customer-service issues by phone; only
26%
prefer e-mail.
SOURCE: Harris Interactive for RightNow Technologies Inc.

60%
of workers say health insurance is the most important employee benefit;
60%
of small-business owners say medical costs are a major problem for their company.
SOURCE: Small Business Digest; Employee Benefit Research Institute

Worker pain costs employers an estimated
$61.2
BILLION
annually.
SOURCE: AdvancePCS Center for Work and Health

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This article was originally published in the February 2004 print edition of Entrepreneur with the headline: It Figures 2/04.

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