This story first appeared in the February 2004
issue of Entrepreneur
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of adults have had an idea for a new innovation
SOURCE: Staples Inc.
of consumers prefer to contact companies about
customer-service issues by phone; only
SOURCE: Harris Interactive for
RightNow Technologies Inc.
of workers say health insurance is the most
important employee benefit;
of small-business owners say medical costs are
a major problem for their company.
SOURCE: Small Business Digest;
Employee Benefit Research Institute
Worker pain costs employers an
SOURCE: AdvancePCS Center for
Work and Health