If you're new to eBay, you may need some pointers about how to find your way around. That's why you'll find "Help" at the top of every page on eBay. The Help feature is your ticket to assistance with using eBay to buy and sell.
There are several different ways you can get started finding answers to your questions about eBay. One way is to type a few words into the Search Help box on the main Help page and click on "Search Help." You'll get a list of relevant Help topics. Click on the one that fits your situation, and you'll be taken to a page with a brief explanation and links to other relevant Help pages. This search tool only looks within Help by the way, so you can't use it to find an item listed on eBay. You'll find other searching tips by clicking the "Tips" link beside the search button.
Another way to use Help is to look at the list of the Top Questions About Getting Started on eBay. These start with "What is eBay?" and "How do I sell an item?" and cover the most often-posed questions. These links work just like the Help topics. Just click on one to go to a page that will give you an explanation.
If your need isn't covered in the Top Questions, take a look at the blue topic links that fill the bottom of the main Help page. Clicking on any of the boldfaced subject headings, such as "Getting Started on eBay" and "Safe Trading," takes you to a page with an explanation and links to related Help pages. You can also search Help from one of these pages.
Finally, to get an alphabetized look at Help, click the "A-Z Index" link on the left of any Help page. Click the first letter of your topic, or click "All" to see all Help topics in a single list. Learn more here .
To find audio tours on topics, including "how does eBay Work?" "How to Register," "Successful Searching" and more, visit eBay's Learning Center . You can also access tutorials on topics such as an overview of selling, how to get started on eBay, advanced selling and more.
Anyone can learn to buy and sell on ebay with the help of eBay University. You get two ways to learn: in face-to-face classroom sessions or convenient online courses.
eBay University classroom learning puts you face-to-face with expert instructors. You'll get to ask questions and take home a workbook for more study. Plus, you'll get to network with other eBay users. Classes are held regularly across the nation, at prices starting at $39.
Classroom learning offers a choice of two courses. If you've never sold on eBay, start with "Selling Basics." It covers fundamentals, including opening a Seller's Account, creating listings, writing item descriptions, adding photos, setting prices, opening a PayPal Account, and completing the transaction.
If you have some eBay selling experience but want to hone your skills, "Beyond the Basics" is for you. This classroom course shows you how to start a new business on eBay or expand an existing one. You'll learn to pick a listing format, create attention-grabbing listings, market your business, and pack items for shipment.
eBay University Online lets you learn at your own pace from your computer, with the help of Jim "Griff" Griffith, dean of eBay Education and author of The Official eBay Bible . During the course, you can submit questions via e-mail and get answers in a monthly live-chat session on the eBay discussion boards. When you finish, you'll get a certificate of completion.
The online course, called "eBay University Online: The Basics," mainly concentrates on how to sell on eBay and is a great way to get started and learn from the experts at your own pace, in a short amount of time. You can take "The Basics" for $19.95 or get it on CD-ROM for the same price plus shipping and handling. Learn more about eBay University here , or visit the Learning Center.
At eBay Live!, the annual eBay community conference, you can rub shoulders with PowerSellers, other eBay users and eBay execs; learn new skills for buying and selling; stock up on eBay gear; and more. Along with opportunities for serious learning through classes, keynote speeches and executive panels, you'll have plenty of chances to socialize at receptions, parties and the gala dinner at the end of this two-and-a-half-day eBay extravaganza.
At the keynote speech, you'll hear eBay executives explain where eBay is headed and get a chance to ask your own questions. You'll find booths staffed with category managers who offer expert insight on everything from apparel and books to PayPal and third-party exhibitors. All together, there are more than 500 eBay employees in attendance.
In 2004, classes were arranged in three learning tracks: Beginner, Intermediate and Advanced. Topics and content range from an orientation for all attendees to sessions on marketing, fraud prevention, shipping, photography-even creating a business plan. All classes are taught by instructors who are experts in their subjects and can answer your questions.
The exhibitors at eBay Live! are there to show their offerings of services, software, hardware and training materials to help you with buying and selling. Exhibits feature everything from list-management tools and label-printing software to digital photography equipment and appraisal services. You can also talk to the vendors in person.
One of the most popular and enjoyable activities at eBay Live! is stocking up on trading cards, collectible pins, eBay apparel and other goods at the on-site eBay Shop and Stamping Station booths. eBay is planning the June 2005 event in its hometown of San Jose, California. Learn more here .