Jeff Elgin: Buying a Franchise
How to Succeed as the First Franchisee
As the first child of a franchise system, you're the groundbreaker. Here's how to navigate your way through the new system ... and thrive.
By Jeff Elgin
| April 03, 2006
URL:
http://www.entrepreneur.com/franchises/buyingafranchise/franchisecolumnistjeffelgin/article159422.html
Every franchise system has a first franchisee. Whatever you want
to call this person--the groundbreaker, the pioneer, the scout or
the guinea pig--it's still someone who's putting his or her
treasury at risk to build a successful business.
And as important as success is to the first franchisee, it's
even more important to the franchise company. Their future growth
will depend to a great extent on the validation and results of the
first franchisee.
As a first franchisee, you have to be a very special type of
person. You must be much more accepting of risk than a normal
investor. Bold and brave, you should also be the type of person
who's willing to deal with a more fluid situation, where
changing and adapting to unforeseen circumstances is a welcome part
of business development. The first franchisee is usually a true
entrepreneur and, much more so than later franchisees, is a partner
with the franchise company in the development of the franchise
system.
In many ways, being the first franchisee is comparable to being
a first child. The neat thing about being first is all the extra
attention that normally comes with the position. The challenging
thing is that the first child has to break the ice on every little
thing. This makes it much easier for the children that come later,
but it's sometimes a real pain for the first child. They have
to effectively train the parents to be reasonable and have
realistic expectations, and this is often the same dynamic at play
between the franchise company and the first franchisee.
There are some key secrets to making sure you're successful.
The big three are:
1. Be the right person. It's essential for both you
and the franchise company to understand the unique role the first
franchisee plays. The first franchisee is a person who's
comfortable with the uncertainty involved in being the icebreaker
for a system. The good news is that you're undoubtedly going to
receive a great deal of extra support from very senior staff of the
franchise company. The bad news is that you're going to
represent a learning environment for the franchise, and you need to
be accepting of that role.
2. Have realistic expectations. No matter how well the
franchise prototype operations have performed, it's going to be
different running the first franchise unit. You aren't going to
intuitively understand everything about the business, and both you
and the franchisor are going to learn by making some mistakes.
There must be a fair amount of open and frank communication about
what areas of the business are set in stone, and what areas will
involve testing and learning as you build your business.
3. Get the right deal. The reality is that the franchisor
is going to be using you as a learning tool. So both sides need to
be reasonable about who should pay what in terms of
"tuition" for this schooling. Though the support level
given to the first franchisee is typically much more significant
than for later franchisees, other value factors, such as the system
documentation, are probably not going to be nearly as well defined
or developed as they'll be later. When negotiating the
franchise agreement and other financial considerations, you should
address these factors. Both you and the franchisor must feel the
deal is fair and proper.
You can receive a lot of glory and recognition for your part in
advancing the franchise system, but there are certainly trade offs.
You won't have other franchisees to consult with that have
already traveled the path before you. You'll have lots of
support and assistance, but the support won't be tested and
proven on others, so mistakes are going to be made. Finally,
you'll have to make your decision to get involved with the
franchise without the benefit or assurance provided by an existing
system with a number of successful franchisees, and that increases
the risk of getting involved.
So, if you're contemplating becoming a first franchisee, you
should carefully consider all the special traits and
responsibilities of this role, and make sure you see yourself.
Editor's Note: Check out Entrepreneur's annual
Top New Franchise listing, our guide to the top
franchises in each of the 109 categories from our more
comprehensive 2006 Franchise 500® ranking. Whether you're
interested in a juice bar or hair care franchise, you'll want
to take a look at what we've determined to be the best
franchises for 2006 in your category of choice.
Jeff Elgin is the "Buying a Franchise" coach at
Entrepreneur.com and has almost 20 years of
experience in franchising, both as a franchisee and a senior
franchise company executive. He is currently the CEO of FranChoice Inc., a company that provides free
consulting to consumers looking for a franchise that best
matches their needs.
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