John Williams: Image & Branding
Name Your Business in 3 Easy Steps
First impressions are everything, so here's how to choose a name your customers will bond with.
By John Williams
| April 03, 2006
URL:
http://www.entrepreneur.com/marketing/branding/imageandbrandingcolumnistjohnwilliams/article159464.html
Naming your business is one of the most crucial decisions
you'll make as an entrepreneur. Not only does your company name
serve as a first impression of your business, it serves as the
heart of your brand. Branding is about bonding. You want a name
that bonds with your target customer--a name that creates
comfortable, positive thoughts and feelings.
So how can you come up with a compelling, legally accessible,
URL-available name? I recommend this three-step process.
Step 1: Brainstorm. First, write down anything and
everything that enters your mind, especially ideas that seem to
"come from nowhere." This means no self-editing. Your
initial responses are key. Ask others for input as well.
Prime your mind with the following questions:
- Who are my target customers?
- What are they looking for?
- What's my competitive advantage (e.g., quality, speed of
service, etc.)?
- What adjectives would I apply to my company (e.g., smart, easy,
etc.)? Can I combine any of these words to form a catchy new word
or phrase?
- Are there any metaphors or symbols that come to mind? For
example, an apple is a common symbol for education.
Step 2: Evaluate your names, then narrow them down to a
short list of five to 10 names. Appraise the names on your
brainstorm list using the following criteria. Strike any name that
you can't answer "yes" to on the first five
questions.
- Is it easy to say? Names are said more than
read. After all, when words are read, they're also spoken in
the mind of the reader.
- Is it easy to spell? Can customers find it
in the phone book or "Google" it without trouble? Usually
words that are easy to spell are also relatively short. Avoid
acronyms (e.g., "K.A.T.G. Enterprises") and
"clever" names that require analysis from your reader
(e.g., "CU4 Lunch").
- Does it have a positive connotation that'll
appeal to customers? Words carry both a literal meaning and an
emotional meaning. You want to create a positive emotional tie as
well as a positive cognitive one. For example, "Li'l
Sis" carries more emotional meaning than "Little
Sister."
- Is it legally available? Start by checking
with the U.S. Patent
and Trademark Office.
- Is it, or some logical form of it, available as
a URL? (.com or .org, preferably.) This is less important if
the internet won't play a large role in your distribution
methodology. However, virtually all businesses these days maintain
some kind of web presence.
- Is it interesting or unique? Generic names
like "Bikes For Less" are descriptive but not emotionally
compelling. What's more, generic names usually have less
stamina from a branding perspective, since our minds tend to
remember things that are unique.
- Do you visualize anything when you read the
name? "Victory Real Estate" might bring to mind a
trophy. The addition of a visual element reinforces the name,
making it more memorable.
- Is it descriptive? If it's not,
that's okay. You can always add a tagline or byline for
description.
Step 3: Get feedback from potential customers. Present
your shortlist for feedback to as many potential customers as
possible. Don't simply hand your list to family and friends who
are of a different gender/age/socioeconomic background, etc. than
your potential customers. The name for a business targeting women
should be evaluated by women, not men, because (believe it or not)
men tend to be attracted to different things than women. Also,
gauge people's initial reaction--don't let them dissect the
names. Actual customers won't take the time or effort required
to study your name, so don't require it from your test
customers. In this case, it's possible to overthink
something.
Finalize a name based on your personal opinions and the feedback
of others. Try not to second-guess yourself. When in doubt, go with
your gut--that's what customers do!
John Williams is Entrepreneur.com's "Image
& Branding" columnist and the founder and president of
LogoYes.com,
the world's first do-it-yourself logo design website. During
John's 25 years in advertising, he's created brand
standards for Fortune 100 companies like Mitsubishi and won
numerous awards for his design work.
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