Kim T. Gordon: Marketing
How To Budget For Success
If you're like many start-up homebased business owners, you haven't budgeted enough for marketing expenses. Our homebased expert reveals why you can't ignore this crucial element to success.
URL:
http://www.entrepreneur.com/homebasedbiz/homebasedbasics/financialmanagement/article23516.html
In her book due out this month, Bringing Home The
Business (Perigee), our "S.O.S." columnist Kim T.
Gordon reveals 30 "truths" every homebased business owner
must know, from marketing your business to living and working under
the same roof. This exclusive excerpt discusses a particularly
important part of entrepreneurship: start-up marketing capital.
Truth: Most homebased business owners use their own money to
get started and often undercapitalize critical areas like
marketing.
Imagine your same business, but in a different location--a
leased office space. What would your rent be? What would you do to
win business? Anything you're not doing now? The only real
difference between your homebased business and any other small
business is location. But because many people consider home a safe
haven, it's easy to become comfortable and complacent. You
forget to run your homebased business like any other, with
established budgets for key programs, including marketing.
The SBA tells us that two of the principal reasons for
small-business failure are undercapitalization and lack of
effective marketing programs. That's not surprising, because
the two go hand in hand. You should be willing to spend at least
$5,500 to set up a bare-bones home office. That includes a computer
with a modem, a backup zip drive, a monitor, a printer, a fax
machine a telephone, plus basic furnishings. You'll need a desk
and filing cabinet, plus a comfortable, ergonomic chair and a lamp
or two. Any additional software and equipment will add to this
basic cost.
You should also expect to spend at least $5,500 on marketing
programs in your first year in business. Some homebased business
owners undercapitalize marketing because they don't see
themselves as "running a business." Do you fit this
description? If so, you've adopted a dangerous mindset. Without
some form of marketing, sooner or later you'll find yourself
out of a "job." You see, nothing in the business world
remains static for long. You may have a contract from a major
company today, but your contract can dry up, that business may be
acquired by an even larger one or your contact there may change,
leaving you, an independent contractor, scrambling for more
work.
Your actual budget will depend on:
- The size and location of your market. If you plan to
sell a consumer product nationwide, for example, your marketing
costs will be dramatically higher than if you market a business
service in your hometown.
- The type of marketing tactics required. Some marketing
tactics require a larger budget than others. For instance, it will
cost more to mount a TV campaign to market a consumer product than
it will to send four-color sell sheets to business-to-business
prospects.
- How difficult your prospects are to reach. Some target
audiences will require greater resources and efforts to penetrate.
For example, you can expect to pay more for a direct mail list of
information services managers at technology companies (which is
more difficult to create and update) than for a list of all
residents in a particular zip code.
- The sales tools you'll need to compete. No matter
what kind of business you're in, your tools must be of the
highest quality. But the types of tools your business requires will
dictate the budget that must be allocated. For instance, a
contractor meeting with homeowners might require a four-panel color
brochure, pre-printed estimate sheets, and an attractive photo
album with examples of completed jobs, while a high-technology
marketer will need expensive equipment to make the sale, including
a laptop computer, LCD projector with screen and presentation
software.
- The level of competition in your market niche. It costs
more to mount a campaign to effectively break through competitive
clutter than it does to communicate with your target audience in an
environment relatively free of competing messages. If your market
niche is filled with well-established and entrenched competitors,
you'll have to employ a wider range of marketing tactics and
fight hard for positioning and top-of-mind awareness.
Did you fund your start-up with a traditional business loan?
Probably not. Typically, home businesses seek smaller start-up
loans than are profitable for financial institutions. Simply put,
lenders can't make enough money from a $5,000 or $10,000 loan
to make the risk worth their while. Home business start-ups also
have difficulty securing traditional small-business loans due to
their lack of significant tangible assets, such as equipment, real
estate and receivables, to use as collateral. The SBA offers a
MicroLoan Program primarily for start-ups owned by women and
minorities in inner cities and rural areas. But most homebased
business owners fund their own start-ups using their savings,
personal loans and lines of credit, loans from family and friends,
and credit cards.
If you've started your business using your own funds, you
may be tempted to cover the cost of your equipment and overlook
other critical components to success, including sales and marketing
programs. Businesses that use bank financing to cover their
start-up costs rarely make this mistake, because to obtain a bank
loan you must have an effective business plan that details
important information such as who you'll market to, why
they'll want to buy from you, your sales and marketing
strategies and marketing budget.
Did you know that homebased business owners have higher
household incomes than the average American worker and that a large
percentage earn six-figure incomes? Marketing is an investment in
the future success of your homebased business and should be
considered an operating expense to be factored into your pricing
structure. Set strong financial goals, and use sales and marketing
programs to generate leads and sales that will get you where you
want to go.
One rule of thumb is that you'll need to earn at least
one-third more as an independent home business owner than you did
as an employee to realize the same salary. (And, of course, as your
business grows and you hire independent contractors or employees,
the amount you project in earnings must increase proportionately.)
In many cases, you can expect your marketing costs to draw against
a higher percentage of your gross income during the start-up phase
of your homebased business.
That was clearly the case for Ken Norkin of Takoma Park,
Maryland, a successful advertising agency copywriter who decided to
strike out on his own. When Norkin started his business in 1991, he
wanted to position himself as a business-to-business,
high-technology copywriter who could make short work of complex
assignments. He targeted advertising agencies, design studios and
select local corporations and associations in the Washington, DC,
area. Norkin decided his best marketing tool would be oversized
postcards. For a start-up investment of about $1,500, he created
5-by-7 cards that were creative, clever and funny, with a different
card for each target audience. He sent an initial mailing of
several hundred cards, and then repeated the process periodically
throughout the year.
Norkin's investment was amply rewarded. Two days after his
first mailing, Norkin got a response from an advertising agency
that became a client--and has been ever since. Over the past eight
years, that client alone has generated hundreds of thousands of
dollars in sales for Norkin.
But what if your start-up marketing program requires more than
several thousand dollars? What if you need half a million or more
to reach your market? That was the challenge for the founders of
Atomic Web Inc., which created a turnkey Web site development tool
for businesses and individuals called website 2 Go, which includes
e-mail, a complete statistical package of tracking tools and
support, and Web site hosting. The four partners, Steve Chambers,
Lynn Van der Veer, Don Dailey and David Dear, who each work from
their own home offices in the Washington, DC area, needed half a
million to a million dollars to work on their service full time and
test a major marketing program.
The partners were initially turned down for loans by several
banks. But they had two things going for them. Their product was
unique in the market--a drycleaning business, for example, could
use their service and have a custom site up in hours without having
to write its own content--and they were in a high-tech industry,
which made them attractive to entrepreneurs with venture capital.
They enlisted the services of an investment broker who helped them
define their goals and arranged meetings for the team with
potential investors. Ultimately, the partners secured their
start-up funds by signing an agreement with an investor who was
starting an incubator. The investor and the broker received stock
in Atomic Web in exchange for the funding, and the partners also
received stock in the other companies in the incubator. This
encourages all members of the incubator to contribute to each
other's success. With their funds in hand, the Atomic Web
partners are taking website 2 Go to select markets in anticipation
of a successful national roll out.
Once your homebased business is up and running, you'll find
there are more funding options available to you. Say you've
been successfully marketing your company on a regional basis for
two years, and you need additional funding for growth and expansion
to reach national audiences. You'll find a warmer reception
from traditional funding sources, provided you're prepared to
look beyond your local bank. Contact the SBA (800-827-5722) or
visit their Web site (http://www.sba.gov) for information on SBA-backed
loans. You can also search the archives of Entrepreneur
magazine (http://www.entrepreneur.com) for
its annual feature on the best banks for small businesses, which
includes information on banks that make the largest number of loans
to small businesses.
No matter whether you have outside loans or are financing your
business on your own, don't let limited funds stand in your
way. I know one successful home business owner who had to borrow
subway fare from her babysitter to visit her first prospect. There
are all kinds of creative marketing strategies that will take your
business to the next level.
Bringing Home The Business can be found at major bookstores
nationwide.
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