Peak Performance
How a master of motivation changed his business . . . and his life
URL:
http://www.entrepreneur.com/magazine/entrepreneur/1996/july/26610.html
Most people find their pot of gold at the end of a rainbow. Dan
Brattland found his at the end of a neighbor's driveway-past a
ferocious, snarling dog.
It was 1979, and Brattland, then 17, was going door-to-door in
Bloomington, Minnesota, asking neighbors if they would pay him to
sealcoat their driveway. "One guy had a long driveway, with a
dog at the end of it-a big, mean dog," recalls Colin Sievers,
Brattland's partner in that long-ago enterprise. "I said,
'Dan, let's go to the house next door.' But Dan said,
'No.' "
The teenagers made it up the driveway but not before the dog had
sunk its canines into Brattland's leg. It was a painful way to
learn the salesperson's age-old lesson about the value of
getting your foot in the door. Whether out of pity or genuine need,
the dog's owners hired the pair. For payment, Brattland agreed
to a barter arrangement, accepting a set of audiotapes by noted
motivational speaker Tom Hopkins.
"I listened to those tapes, which were about how to sell
anything, and I knew selling would be my profession,"
Brattland says.
Today, Brattland has made his fortune promoting educators,
authors and business trainers as speakers. President and founder of
Peak Performers International Inc. (PPI), based in Minneapolis, his
company grossed more than $6.5 million last year.
In a competitive field, Brattland has found success by adding
value to the conventional concept of motivational seminars. Instead
of barnstorming from city to city, offering one-day seminars,
Brattland has turned his company into the home team in 11 cities,
hosting a series of eight monthly educational gatherings in each
town. The audience becomes a "club" whose
members-business owners, middle managers and sales
professionals-share an interest in self-improvement.
While it's possible to buy a ticket for a single session,
the whole series is marketed as a membership for $495. Members get
access to all eight monthly programs-and, just as important, to
each other. With average monthly attendance in each city between
1,000 and 2,000, networking flourishes. And business is booming:
The company's 62 full-time employees sold 94 seminar series
last year.
Now 33, Brattland traces his entrepreneurial roots back to that
fateful set of tapes. He would sit in his truck between sealcoating
jobs, listening to the tapes. Each night, he wrote down what he had
learned and how to apply it to his own business.
But Brattland wasn't content to just dream; he became a
teenage miniconglomerate. In addition to the sealcoating business,
he started a valet parking service for local restaurants, then
started selling "automotive orphans"-dealers' unsold
inventories or remnants of rental-car fleets.
Eager for entrepreneurial success, he was less than enthusiastic
when his parents insisted he go to college. He left after a few
years and returned to his recipe-for-success books and tapes,
studying them intensely. He undertook an exercise he had learned
from the tapes: interviewing winners to learn their secrets. One of
the people he spoke with, a man who promoted sales training
seminars, persuaded Brattland to join his company as a salesperson.
He soon veered off in pursuit of better money with a multilevel
marketing company. When that business folded two years later,
Brattland was left empty-handed.
After back-to-back setbacks, he looked for a way to turn crisis
into opportunity. Says Brattland, "It brought me back to my
true love: personal and professional development
programs."
In 1988, Brattland approached Brian Tracy, a prominent sales
expert and professional-development speaker, and made a proposal.
If Tracy would appear before audiences and provide financing,
Brattland would manage advertising and promotion, send out sales
representatives, and handle a thousand and one other details for a
series of seminars throughout North America-details that Tracy had
no experience with.
Tracy agreed, and Brattland recruited two men to help with the
sales and promotion chores, making them equal partners in his half
of the enterprise, dubbed Brain Tracy Seminars. In its first year,
1988, Brattland's operation netted $50,000. It wasn't much,
but it was enough to pay Tracy back his initial investment and
more. In three months, Tracy's $15,000 investment netted him
$30,000.
If finding Tracy was Brattland's first big break, his second
occurred when his road show reached Houston in 1989. There he met
Kerima Thomas, who introduced Brattland's traveling trio to
telemar-keting. Hiring Thomas meant the partners could leave the
cold-calling to someone else, freeing them to focus on what they
did best-sales.
Soon Thomas was heading office operations for the firm, which in
1989 had been reorganized into a new business, PPI. "The year
before Kerima came aboard, we grossed maybe $200,000," says
Brattland. "The year after she came on board, our gross was
$437,000."
Thomas continues to oversee PPI's daily operations as vice
president, while Brattland focuses on long-term planning and sales.
Something equally important jelled as well: In 1992, Dan and Kerima
were married.
Despite its growth, however, PPI was still traveling from city
to city, putting on a single show and moving on. The evolution into
its current format of presenting serial programs came about by
necessity: After initially increasing, attendance began to
decline.
"We figured the reason was, when people went to one-day
seminars, they could learn and be motivated-but it was
short-lived," says Brattland. "By offering a series, we
gave people more chances to attend more seminars [and make the
changes stick]."
The strategy worked. "In 1992, we introduced the series
format," Brattland says. "By 1994, revenues had soared to
$6.5 million." By entering two or three new markets annually,
he expects revenues to climb to $20 million by 2000.
Until 1990, he had offered only one speaker-Brian Tracy. Sales
guru Harvey Mackay, author of the bestselling Swim With the
Sharks Without Being Eaten Alive (William Morrow & Co.) and
a much sought-after speaker, was Brattland's first choice as an
added attraction. But with his resume, Mackay could take his pick
of promoters. Why did he agree to go along with a relative upstart
like Brattland?
"Dozens of Dan Brattlands make calls to me, trying to sign
me up," says Mackay. "The reason I went with this Dan
Brattland was that in checking with other speakers, I found he had
an impeccable reputation. If there's one chance in 100 that a
promoter is not ethical, you're putting your own reputation at
risk. And in life and business, your name is all you've got to
trade on."
Having Mackay on board not only diversified the lineup, it
helped PPI fill another need. As the company shifted to the serial
format, big names became as crucial to filling seats as fresh
names.
"I needed both 'sizzle' and 'steak,' "
Brattland explains. " 'Sizzle' means widely
recognizable names like Lou Holtz [football coach at the University
of Notre Dame]. 'Steak' is a Brian Tracy who knows how to
inspire salespeople. People might initially come to see Lou Holtz,
but by the time [the presentation] is finished, it would be Tracy
delivering the meat of the program."
Today, PPI's lineup reads like a "Who's Who"
of motivational orators. Sports figures like Rick Pitino, head
basketball coach of the NCAA-champion Kentucky Wildcats, provide
the sizzle. As for the steak, it's served up by the likes of
Roger Dawson, an expert on persuasion and negotiation, and sales
legend Tom Hopkins, author of How to Master the Art of
Selling (Warner Books).
As for the future, Brattland is aiming toward another of his
early dreams: "I'd like to acquire more commercial real
estate. Building this company will enable me to pursue that
dream," he says. After all, a man can never chase too many
rainbows. Or find too many pots of gold.
Paul Katzeff is a freelance writer in Boston.
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