Get Paid On Time
Follow these tips on invoicing and collection procedures so you can get what you deserve--your payment.
URL:
http://www.entrepreneur.com/money/paymentsandcollections/article29812.html
Admit it: What entrepreneur hasn't felt like screaming
obscenities at a late-paying client?
Who can blame you? In the otherwise nirvana-like world of the
homebased business owner, getting paid is probably the biggest
hassle of going solo. In the corporate world, whether you complete
a project or not, you know you're going to get a check next
payday, just like clockwork.
But when you run your own business, completing a project and
getting paid for it are two completely different entities. Thirty
days, 60 days, even 90 days go by after you submitted your invoice,
and still no check. Demonic possession sets in as the weeks roll
by.
"It's more of a problem today than it was 10 or 15
years ago," says Bennie Thayer, president and chief executive
officer of the National Association
for the Self-Employed. "We're becoming a nation of
late payers as heavy debts force businesses to pay some bills one
month while others are held over to the next."
So how can you speed up the payment process? Here are some
strategies that successful entrepreneurs have been using for years
to get paid on time:
- Sign a contract. This may seem obvious, but it's
critical if you want to set payment terms upfront. Too many
small-business owners rely on verbal agreements when taking on
work, and that's especially true for nascent homebased business
owners, who are so happy to get the work that they don't want
to jeopardize things by being too "demanding" of their
new clients. That's a big mistake. Get a contract, and make
sure it outlines the project and includes a provision of when
you'll be paid. If the agreed-upon date passes, call your
client and diplomatically point out that the due date for payment
has come and gone. Then ask for an overnight delivery of the check
if possible.
- Shorten your billing cycles. While most vendors take 30-
to 60-plus days to pay up, there's no reason why you can't
add a line into your invoice that reads "Payment due within 14
or 21 days," including the specific date. That way, you have
reason to call your contact at the client's office sooner
rather than later to check on a payment. Once a client hears you
say the check is late, that's usually enough to warrant a call
to accounting and the likely processing of your check.
- Rethink your invoices. Are your invoices too generic,
too safe? While all invoices should include the client
contact's name, the order number and the date the bill is due,
don't stop there. Add a 5- or 10-percent penalty for late
payments. Check and see if the client has a "favored
vendors" list and then see if you can get on it. When you do,
add your vendor number to the bill. And always list the project
that you worked on-some clients simply need their memory
jogged.
- Get money upfront. As a writer, I've had good luck
getting up to half the project fee paid upfront. Asking for an
advance may seem "uncorporate" at first to some clients,
but you're operating in a different world than your client.
Positioning the request as a good faith gesture is a strong
strategy. Chances are, you'll get it if you ask.
- Join a union. Remember, there's always strength in
numbers. So even a solo graphic artist or food caterer needn't
go into the payment battles alone. Hundreds of unions exist that
can help you track down deadbeat clients and get paid. Clients may
snicker at a lone business owner, but they don't like facing
down unions. Check your local chamber of commerce or log onto the
SBA's Web site for more
details.
- Hire a bill collector. This is a real last resort. Once
you hire a bill collector, the chances are remote that you'll
ever work with the client in question again. Then again, if
you're payment is seriously late (90 days or more), why would
you want to? Collection agencies will garner anywhere from 10 to 50
percent of the payment fee, but at least you won't go home
empty-handed. Bonus: The Better Business Bureau tracks late
payments through collection agencies and documents them. So your
diligence may keep others away from a deadbeat client.
- Small claims court. Okay-a last, LAST resort. For $25,
you can take your deadbeat client to small claims court. Payments
in question are usually less than $15,000 (check out this site
for the limit of what you can sue for in your state), but you
don't need a lawyer, the hearings aren't that complicated,
and you'll have justice on your side. Check your Yellow Pages
under "local government" for help.
Remember, getting paid is how you pay the rent. It's your
money, not the clients, and you've got a right to it. Don't
be afraid to fight aggressively for what's yours.
Brian O'Connell is a Framingham, Massachusetts-based
freelance business writer. His most recent book, B2B.com
(Bob Adams Media), is available this September. His earlier
books, Generation E: How Young Entrepreneurs are Changing the
Corporate Landscape (Entrepreneur Press) and The 401(k)
Millionaire (Random House/Villard), are available in bookstores.
A frequent contributor to many national business magazines, he can
be reached at Bwrite111@aol.com.
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