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In Your Sites

Got a computer? Then you have everything you need to take on the travel industry.
July 1, 2002

Need to sound off about a travel problem? Plenty of Web sites let you do just that. Going by names like, they often offer a satisfying soapbox for frequent travelers.

Need to solve a problem? That's not quite so easy. Lorraine Sileo, an analyst with PhoCusWright, a travel research company based in Sherman, Connecticut, says it's one thing to vent, "but actually solving a travel problem is difficult and elusive."

This summer, as the airline industry begins a slow recovery and tourism bounces back from the events of September 11, the Web will try to do both. Here are a few of the contenders:

The government doesn't track the effectiveness of these sites. However, it publishes a troubleshooting tract of its own called "Tell It to the Judge" about resolving travel complaints in small claims court. You can find it online at .

Christopher Elliott is a writer and commentator and the editor of .