The Best-Relaid Plans . . .
When investors ask you for a growth plan, they want a growth plan. A cleaned-up, rehashed business plan isn't going to do the job.
URL:
http://www.entrepreneur.com/magazine/entrepreneur/2003/march/59774.html
Somewhere in your office, in a dark closet on a dusty shelf,
sits a yellowing tome you call your business plan. Once, this
mighty document was a map to lead you through the difficult terrain
of product development, business models and marketing
strategies.
But now it's gathering dust because your challenges are
about growth. Now, you are more likely to worry about optimizing
output, budgeting for capital equipment and opening new
locations.
If you're looking for growth capital, it could be tempting
to dust off that yellowing plan and head right out on the road to
find funding. But be forewarned, the document you will need to
secure growth financing may not resemble the one you made for your
start-up-stage business.
What's the
Difference?
First and foremost, a growth-stage funding plan is different in
tone and purpose from a start-up business plan, says Jim Horan,
author of The One Page Business Plan (One Page
Business Plan Co.). "In start-up, we're in a highly
chaotic, creative mode," says Horan. "But creativity is
overrated in most [later-stage] companies." Instead, the
growth plan should emphasize how you will reproduce your previous
success.
"As soon as you find out what works, you want to move from
creativity to conformity," suggests Horan. Rather than
hypothesize about potential new markets or products, a growth-stage
entrepreneur needs to think about making his or her operation
conform to rigorous financial and operating standards while
implementing repeatable policies and procedures.
Where the start-up plan may have a few sections on research and
development, a growth plan should focus on your company's
rollout and expansion. A fundable growth plan will be heavy on
operational details such as staffing, sales, marketing and
production.
In the start-up phase, important financial ratios like gross
margin are a poor guess at best, and a happy fantasy at worst. A
growing business, however, has the advantage of using real
operating results to project future growth. Any growth-stage
funding plan should reflect actual results whenever possible.
Further, the level of financial detail available to-and expected
from-a growing business is beyond anything a start-up could dream.
How many prospects turn into customers? How many service staff does
it take to support 100 accounts? How much will the phone bill be?
Specific answers to these kinds of detailed questions are vital to
the credibility of a growth plan, and they should replace the broad
assumptions inherent in all start-up plans.
"People at the seed stage are investing in a bunch of
'what ifs,' and they are hoping for a hockey-stick shaped
growth curve," says Chad Grier, 35, CEO of META Security
Group in Cornelius, North Carolina. He should know:
Fast-growing META Security Group found early-stage funding from
angels and VCs. Grier, now looking for growth capital, continues,
"We now have enough historical data to look at real
performance. We can show how things impact our cost structure and
expected return."
Who's
Who?
Delineating the competition is an important part of a
start-up's planning process. At early stages, however, a
competitive analysis is likely to be based on speculation as much
as on fact. It's vital that a growth-stage company have
accurate intelligence about the entire competitive landscape. Grier
knows how that competitive landscape can change. Some of the
competitors identified by his start-up plan have become partners or
gone out of business, while new ones have appeared. Because its
market is still maturing, identifying every competitor is a
challenge for 4-year-old META Security Group. "We have
identified several new competitors," says Grier, "but
we're not always sure what to do about them."
Interestingly enough, META Security Group's biggest
competitor is one they never even considered. "We lose the
most sales to The No Decision Company," he jokes. Grier found
that his sales cycle was interrupted most often by a lack of
consensus within large corporate prospects. The result? Sales never
looked quite like the projections in the start-up plan.
Grier's growth strategy is now more enlightened. Armed with
the facts about long sales-cycle times, he has modified his plan to
focus on building a larger sales team and putting more prospects in
the pipeline. Says Grier, "We know now that we need to turn up
our marketing by 10 notches."
Manage
Expectations
Early-stage investors are famous for playing long odds: An
early-stage VC fund may survive on one success from 10 investments.
Later-stage investors are unlikely to view risk through such
rose-colored lenses, however, so a growth plan must be clear about
how the company will minimize risk. Banks are the epitome of
risk-averse growth investors. They may settle for a 10 percent
return on their money, but they want to be 110 percent sure that
they'll get it back.
Grier says many investors in today's sluggish economy are
now looking beyond percentages when it comes to return on
investment. "The real risk equation for the investor becomes
time: When are we going to see a return?"
Walk the Talk
Just as a great growth plan will be less creative than its
predecessor, so should a great growth CEO. Jim Horan has seen many
CEOs sink their own funding pitches because they lack financial
sophistication. "Someone who can't talk comfortably about
the numbers within the numbers is communicating their lack of
business acumen," says Horan. "If you've got all
these numbers put together but can't explain it in English,
you're not going to get the capital."
The axiom "money follows management" rings even truer
in later stages. Horan puts it this way: "Growth funding is
for great managers, not wild-eyed entrepreneurs. What I want to
know is, what have you learned?" Growth-stage financiers want
to see shrewd, competent businesspeople who have mastered all the
disciplines of business.
Get Past
"No"
No matter how seasoned you are, persuading an investor to sign a
check is always an uphill climb. To get past the inevitable
"no," Grier advises perspective and patience.
"Don't take it too personally," he says. "And
most of all, don't burn any bridges. Someone that may have
spurned you in a previous round may be your best friend
tomorrow."
David Worrell is a
financial writer and business advisor in Charlotte, North
Carolina.
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