The Burning Questions
Before deciding on a kiosk, be sure you've answered three essential questions.
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A flip of the coin, a shake of the Magic 8 Ball, the fortune in
the cookie-if only these could decisively tell you whether buying a
kiosk is the right move. Unfortunately, it's not quite that
easy. So if you're looking for a kiosk, it's up to you to
do the digging, the soulsearching, to ask the tough questions that
determine whether this is the right opportunity for you.
Kiosks generally work well for start-up entrepreneurs who want
to test a product in a shopping center, says Sam Hosn, general
manager for the Town Center, a shopping mall in Boca Raton,
Florida. "They get the benefit from the high traffic, and the
investment is generally much lower," Hosn explains. "In
fact, kiosks generally work better for small-business owners who
are just starting out than they do for large chains."
But how can you be sure a kiosk will work for you? What
questions should you ask when considering a kiosk? Here are the
three major issues you have to address before you open for
business:
1. What product will you sell in your
kiosk? Hosn estimates that 90 percent of the time,
operators already have a product in mind when inquiring about
kiosks. "The first thing you have to evaluate is whether
it's the right product for that market," Hosn says. To
determine this, do demographic research, and speak to the shopping
center's landlord about customer demand. "Normally, a
landlord will give [the entrepreneur] a wealth of information as
far as whether there's demand for a product. Many customers
will express whether they feel that particular shopping center is
missing a product, so you can depend on the landlord to give you a
little guidance," Hosn says.
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2. Where should you locate your
kiosk? Your answer is directly related to another
question: Who is the target customer for your product? "The
leasing rep can help position you in an area that is most favorable
to your product. For example, if it's a product related to
teenagers, the landlord helps you select a location that's
around stores catering to teenagers," says Hosn.
When you think about product and location, the answers to many
of your questions can be found at the mall. "To do your
homework and find out if that center is right for you, actually sit
in the center and count traffic," Hosn suggests. "Watch
people-where they're going, where they're shopping, which
products interest them more."
3. How should you structure your
lease? "In your discussions with the landlord, try
to negotiate favorable lease terms [geared to help you] survive,
especially if you're testing out a new product," says
Hosn. The type of products you sell can play an important role in
your lease. "Many [kiosk] products are fads. That could be
part of your business plan-you bring something hot into the market,
and as [its] popularity [wanes], you bring in the next hot
thing."
If selling an ever-changing stock of trendy items is part of
your business plan, you may need to work that into your agreement
with the landlord. While shifting your product line from
tattoo-inspired jelly jewelry to Italian charm bracelets
doesn't change the character of your business much, moving from
Italian charm bracelets to personalized hermit crabs does.
"Most of the time, landlords are flexible enough to work with
you. They want every tenant to make money, and if a particular
product isn't working, they allow you to change it," Hosn
says. "There's some paperwork involved but also enough
flexibility to help make sure you survive." Throughout the
lease negotiation process, have a lawyer handy for any questions or
concerns you may have. "If you're not familiar with the
lease terms, it's definitely advisable to get a professional to
look at all aspects of the lease," says Hosn. "That way,
you don't make a mistake right out of the gate."
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