Don't Cry Over . . .
Everyone strikes a bad deal at one time or another. The key is to learn from your mistakes.
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Have you ever made a really bad deal? Admit it. We all have. Oh,
sure, you thought it was OK at the time. But then you start
thinking "How come I didn't ask for this?" "Why
didn't I think of that?" Your hindsight becomes a laser
beam of self-recrimination: "How could I have been such a
blockhead?" "My God, I've been taken. I've been
chumped . . . I've been had!"
It may not be taught in any school, but deal-making is a core
competency in life— in the business world, where wealth and
success are a fetish. Your negotiating ability directly affects
your income, your relationships and, ultimately, your station in
life. That's why making a bad deal can be so hard to live down.
At best, you feel like Jack, standing there with a handful of magic
beans, wincing at a torrent of abuse (self-inflicted or otherwise).
At worst, a bad deal can destroy your career, your finances and
your life. And while your own bad deal may fill you with rage,
disbelief and self-doubt, a calmer, more thoughtful analysis would
be far more productive.
It's possible you did everything right. Sometimes, bad deals
just happen, even to the best-your professionals let you down, the
other side slides into a tailspin, or the Great Spirit is simply
not with you. If this is the case, you should accept what you
can't control. Man plans; God laughs.
You may also be a perfectionist. If there's a penny left on
the bargaining table, you feel like a simpering pushover. Don't
confuse a "bad" deal with your neurosis. There's
nothing easier than second-guessing a deal, since there's only
one answer to whether you could have done better: yes.
More often than not, however, and whether or not you're big
enough to admit it, you probably had something to do with it.
Don't avoid the post-game wrap-up. It's the only way to
shave strokes off your score. Ask yourself the tough questions: How
did you contribute to the problem? Did you miscommunicate? Did you
forget something? What will you do differently next time?
It's important to think deeply and introspectively. Why did
you make the mistakes you did? Were you too arrogant to ask for
help? Were you too easily cowed by this opponent? Were you too
greedy? Did you let things get too personal? If you can, find a
good friend to help you debrief.
Whether you ultimately litigate, arbitrate, mediate, renegotiate
or simply accept what is, above all, forgive yourself. To be great
at anything involves making thousands of mistakes, large and small,
along the way. If you're clever, those mistakes will teach you
how to make a better deal. If you're wise, those mistakes will
teach you how to make a better life.
A speaker and attorney in Los Angeles, Marc Diener is author of Deal
Power.
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