Never Fear
On the verge of starting your own business, but too chicken to step off the edge? If these entrepreneurs could take the plunge during uncertain times and still succeed, imagine how well you can do in today's brighter economy.
URL:
http://www.entrepreneur.com/magazine/entrepreneursstartupsmagazine/2004/february/68912.html
Starting a business is a lot like jumping onto a fast-moving
merry-go-round: It looks a little crazy to anybody watching, and
it's almost guaranteed that you're going to stumble as you
jump on. But you're also bound to have a lot of fun, and as
long as you dig in your heels and are determined to hang on,
you're likely to enjoy the ride.
If you feel a little scared at the idea of starting a business,
take heart from the stories that follow. If these entrepreneurs
could start businesses in 2003-when the economy was seemingly going
nowhere but down-surely you, too, can find success today.
Laura Osborne, 26, and Sheila Dardashti, 25
Business:Treesje, a handbag business in Beverly Hills,
California. The purses are sold to boutiques and have attracted
celebrity fans including Liv Tyler, Kate Winslet and Sarah Jessica
Parker.
Founded: May 2003
Start-Up Costs: $20,000 from their savings from previous
jobs. And they continually reinvest in their company.
Revenue So Far: About $75,000
Employees: None
Osborne and
Dardashti's Background: They both studied at the
University of San Diego. Osborne dove into business and got her
M.B.A.; Dardashti was in fine arts. They knew of each other but
were not well acquainted until they met as bridesmaids at a wedding
and started talking. Soon afterward, Dardashti began designing the
handbags, while Osborne started marketing them. Today, they both
contribute a bit of everything to the business.
Osborne's Top
Three Tips for Start-Ups:
1. Love what you do. Whether the economy is good or bad,
says Osborne, "you need to have passion. If you want to start
a business just to make money, that's fine, but the money
isn't going to keep you going. It's not going to cause you
to wake up in the middle of the night with new ideas for the
business. And if you're passionate about your business,
you're going to swallow rejection much [more easily]."
2. Keep the quality of your product at its highest level
possible. "Keeping a customer in a down economy is
crucial. We've got to keep that customer for life, because
there aren't a lot out there," says Osborne. "Their
dollars are hard-earned, and they don't have a lot of money to
place elsewhere. And we make it clear that if somehow the quality
is lacking, we'll do whatever it takes to make it up to that
customer."
3. Save money wherever you can, and concentrate on keeping
the cash flow flowing. Says Osborne, "Penny-pinching has
really helped us."
Dardashti's
Final Two Cents: "Every day is so different than the
next, which was initially frustrating and discouraging. But the
daily volatility has taught me to stay focused on the light at the
end of the tunnel."
Yana Drogobetsky, 25
Business:Bambini
Design, a Brookline, Massachusetts, retail store offering
European furniture, clothing and accessories for babies and young
children
Founded: May 2003
Start-Up Costs: Around $70,000. Some was a loan from
Drogobetsky's parents, but more than 60 percent of it was from
savings she'd been socking away for a couple of years.
Revenue So Far: More than $100,000
Employees: One full-time employee
Drogobetsky's
Background: During college, while earning a degree in early
childhood education, Drogobetsky worked as a night nurse, caring
for twins and triplets. She also spent a year as a kindergarten
teacher before realizing that what she really wanted to do was own
her own business.
Drogobetsky's
Top Three Tips for Start-Ups:
1. Know your market. Drogobetsky did consider the risks of
selling high-quality furniture in a low-quality economy. But she
also believes that "no matter how the economy is doing, kids
are always being born, and kids always come first in
families."
2. Dare to be different-very different. "I have
bright colors, furniture that changes as the child gets older, and
exclusive lines that you can't get anywhere else in the United
States," says Drogobetsky. "There's so much
competition out there that you really need to stand out and be
different, because clients do have a choice."
3. Understand your customers; they're tough to come
by. When you meet them, be prepared to explain why you're
their best option. Says Drogobetsky, "I know how to present my
product to the parents [so] it almost seems like an
investment."
Drogobetsky's
Final Two Cents: "You have to be willing to take risks
in business, but risks that you can validate for
yourself."
Vimal Vaidya, 39
Business:RedCannon Security, a Fremont, California, developer
of computer security software products
Founded: February 2003
Start-Up Costs: Significant, says Vaidya-at least a few
million. Privately funded, he adds.
Revenue So Far: More than $100,000
Employees: 24, including some on-call consultants
Vaidya's
Background: This is his fourth company, so he knows a thing
or two about starting a business, no matter what the economy.
Vaidya's Top
Three Tips for Start-Ups:
1. Is there enough distinction between what you're
offering and what your competitors offer? "If I can
clearly say 'yes,'" says Vaidya, "that's a
good indication that I have a business."
2. Have a sound business model. "You need to know
what you're going to build, how much will it cost, how much you
are going to ask for each product," says Vaidya. "This is
important to ask, no matter what the business or economy. But in a
bad economy, if you can't answer these questions, you're
going to fall with a harder impact."
3. You need conviction. "If I'm convinced I have
a business, then I can say, 'Yes, the economy is bad, but
it's never going to last forever.' It's that conviction
that can get you through all of the rough days," he says.
"And I have weathered a few of those rough days."
Vaidya's Final
Two Cents: "You have to develop the best strategy you
can. It's much easier to set the course than to turn back
because you have a problem."
Julie Kampf, 42
Business:JBK Associates Inc., an Englewood, New Jersey,
business that recruits executives for the health-care and consumer
products industries
Founded: Incorporated in the spring, JBK was actually
launched in late October 2003.
Start-Up Costs: $25,000 in the first month, for office rent,
office equipment, Web development and various consultants
Revenue So Far: More than $75,000, even before she
officially launched. There's a lesson here.
Employees: Two
Kampf's
Background: Kampf spent 17 years in the fashion industry
working in sales and marketing, and four years in the recruiting
field at small and midsize firms.
Kampf's Top
Three Tips for Start-Ups:
1. Build your infrastructure. Try to make sure
everything-or almost everything-is in place before opening for
business. Because Kampf took her time between incorporating and
actually shouting to the world, "Hey, look at me," she
was able to line up clients before opening, which meant income was
already streaming in.
2. You've got to have passion. "I love what
I'm doing 24/7, and I couldn't say that about anything I
did before this." Even if the phone rings less when the
economy is down, as long as you love your business, you'll
usually feel good. Since Kampf apparently realizes you can't
pay the electricity bill with your winning smile, she adds that
whenever it's feasible, you should sock away money into a
"rainy day savings [account]."
3. Understand your chosen industry. Even when the economy
is going backward, the health-care industry moves forward, albeit
slowly. Kampf admits, "If all I knew how to do was recruit
executives in technology, I might not have started this." All
the passion in the world can't force an industry to grow.
Kampf's Final
Two Cents: "Starting a business is like having a baby.
There really is no good time."
Saving Grace
Saving money is always important, but especially when
you're starting a business. We asked our 2003 entrepreneurs for
ABCs on how to penny-pinch, and here's what they had to say:
A is for Auction. Alan Crancer saved a lot of money by
buying equipment and office furniture at local auctions. Plus,
"They're fun and interesting to attend, and most are on
the weekend," he says.
B is for Buck. "Before I spend one dollar outside of
the basic expenses, like payroll or recurring expenses," says
Vimal Vaidya, "I need to be convinced that by spending it on
an employee or department, it will either generate or save the
company [money] in sales or productivity or costs."
C is for College Interns. "Whether it be for graphic
design, production or clerical work, students are usually hungry
for resume- and portfolio-builders," observes Laura Osborne.
"More important, they are usually talented, hardworking and
incredibly energetic. Not to mention very cheap, if not
free."
D is for Divvying It Up. Julie Kampf uses her accountant
only for the big things, while she handles the payables,
receivables and other accounting responsibilities "until such
time [as] it is more cost-effective for someone else to perform
these functions." She's also not shy about asking friends
or family to occasionally throw in a free helping hand.
E is for Embellishing Your Store. You want your store to
have some style and class, but you don't have the money? Yana
Drogobetsky says, "Instead of investing money in artwork for
the store, we had a display of a local artist's works exhibited
throughout our showroom." The plus? Not only did Drogobetsky
save money on decorating, she also found a way for her store to
become involved with the community, which is always a good
thing.
Alan Crancer, 45
Business:Paul Davis Restoration of Central Mississippi, a
home-restoration franchise in Ridgeland, Mississippi, for
structures hit by disaster
Founded: January 2003
Start-Up Costs: $100,000 from savings
Revenue So Far: $350,000
Employees: Four
Crancer's
Background: Alan Crancer spent about 10 years in
telecommunications, much of it as an executive vice president, and
some of it working at a start-up where he was briefly a millionaire
"on paper" before the dotcom boom blew up in
everybody's face.
Crancer's Top
Three Tips for Start-Ups:
1. Do your homework. Says Crancer, "Make sure
there's a need for the business, but more important, that that
need is where you live or have established the business. You always
see people saying, 'This is what they're doing in
California and New York, so I'm going to do that here.' But
great ideas don't always work [the same in a different]
place." Crancer suggests interviewing people in businesses
similar to yours. Pretend you're an everyday customer, strike
up a conversation with somebody who works in the industry, and
learn some of the nuts and bolts of the industry. Says Crancer,
"It's amazing what salespeople will tell you."
2. Have confidence in yourself. And if you have a family,
as in a spouse and children, you need their confidence, too.
Whether or not the economy is uncertain, you can be pretty certain
that you're going to be in for some tough times as you start
the business, like "extremely long hours and financial
adjustments in the monthly budget," says Crancer, who bought
his business in January 2003 and then spent several income-free
months learning his craft before opening the doors.
3. Surround yourself with the best people you can find.
"I can't afford to go out and hire the best people; it
just [wouldn't] work," says Crancer. "But I put
together an informal advisory group of people I knew I could talk
to-an accountant friend of mine, a banker, a friend who is an HR
director. I tell them, 'I want to pick your brain; can I buy
you lunch?' I get a lot of free advice for the price of a
lunch."
Crancer's Final
Two Cents: The best way to ride out economic ups and downs
is to have a business that isn't affected by the economy.
"I knew there would always be a need for what I do," says
Crancer. "There will always be kitchen fires [and] tornadoes,
and that has nothing to do with the economy."
Hit the Ground Running
To-do lists are crucial once you have a business, but
it's not a bad idea to have one before starting a business,
either. If you're thinking of taking the plunge, financial
planner Doug Charney has a few items that should go on your list.
- Do you have a market survey? In other words, do you know
the customers are out there? Any idea how much they'll pay? How
much you'll make? Charney, who owns the Charney Investment
Group of Wachovia Securities in Harrisburg, Pennsylvania, says you
can do your own market survey in theory, but it's better to
find professional help. "Chambers of commerce will have lists
of survey companies, and some colleges will do it using their
students, and those prices are very reasonable," he says.
"You can spend as little as several hundred to $10,000 to
$20,000, although for a new business, you don't need anything
like that. A few college marketing majors would be fine. You just
need somebody who is neutral."
- Have you plagiarized a business? Relax, it's not as
creepy as it sounds. Charney suggests visiting somebody who has a
business in the same field you're in, but in a far-flung
location. If it's clear that you will never compete, "most
businesspeople will be happy to help," says Charney, who knows
of one burrito entrepreneur who went to a more successful one, who
"wanted to brag about his business and laid out
everything."
- Have you tried what you're doing in the little
leagues? When it's possible, Charney suggests conducting
your business as an experiment in a small setting. "For
instance, if you're going to make pies, sell them at the
farmers' market, and see how they do. It can save you a lot of
time before jumping in whole hog."
Geoff Williams is
a writer in Loveland, Ohio.
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