Preventing Feuds in the Family Business
Handling delicate topics--like succession planning--with care is key to keeping the peace in any family business.
By Chris Kelleher
| June 14, 2004
URL:
http://www.entrepreneur.com/management/familybusiness/daytodaymanagement/article71132.html
Q: I've worked in our family
business almost all my life, starting out sweeping the floors on
the weekends when I was a kid. Since I graduated from college,
I've climbed up the company ladder and feel that I'm now
ready to take over the business so that my dad (who's 70 years
old) can retire. But when I talk to dad about retiring, he laughs
and says "Retire, reschmire. There's a lot more miles left
on my tires, so stop trying to push me out the door." The rest
of my family agrees it's time for Dad to retire and start
enjoying life while he and Mom are still active and healthy. What
can I do to get Dad to do the right thing for himself, his family
and the family business?
A: Your whole family should give
you a big pat on the back for having the wisdom and courage to talk
to your dad about the dreaded "R" word while your dad is
still active and healthy. Your question about how you can help your
dad to "do the right thing" needs to be examined on three
different, but related, levels: family issues, succession planning
and tax planning.
Family Issues
There's a wise saying that "A family business is just
like any other business, only more so." What that means is
that the joys, sorrows and the ups and downs that every business
owner faces can be dramatically amplified and multiplied when the
business is a family business.
For example, it's bad enough to have to endure the tension
of having a long-running dispute with your business partners about
the direction of the company. But it's far worse to have the
same long-running business dispute erupt into a verbal brawl during
a family holiday get-together or during Joey's third birthday
party.
So before you say anything further to your dad about the dreaded
R word, you must be very careful to take the family temperature and
thoroughly understand both the family and business history. You
must avoid taking actions that could not only wreck the company,
but also destroy family relationships.
If you think this is a difficult task, you're right. Doing
this type of a "tiptoe through the minefield" of a family
business can be both very difficult and immensely frustrating,
particularly if you are simultaneously trying to run the business
with the same family members that you are trying to negotiate
with.
Many times, it's a great idea to start the process by
enlisting the help of either a trusted business advisor (such as
the business's accountant or lawyer) or a specialist in family
business mediation to provide you with guidance and a level of
objectivity along the way.
The main thing to keep in mind in coming to grips with this
level is that while it is possible to buy another business to call
your own, the same cannot be said for your family relationships. So
be sure that your motto in dealing with family issues is
"handle with care."
Once you have a handle on how best to approach the family
issues, the next level is to develop a succession plan that is not
only a good plan from a business standpoint, but also has a good
chance of being acceptable to family members who play a key role in
the business.
Meeting both goals (having a good plan that's also
acceptable to key family members) may at first appear contradictory
or even a waste of time. After all, you might say "If it's
a good business deal for Dad and Mom, then of course it's good
for the family and everyone will want to do it."
All I can say is, "Lotsa luck." Family businesses
(even the best ones) are never run strictly on a "dollars and
sense" basis.
Just as every business has its own corporate culture that it
lives by (regardless of what its slick brochure or Web site may
indicate), every family business has a complex set of dos and
don'ts that have evolved over the years that must be reckoned
with in establishing a "saleable" succession plan.
For instance, here's a somewhat extreme but instructive
example of how an otherwise good succession plan would be DOA if
presented to your dad:
Let's say that four other family members also work in the
business. As can be the case in many family businesses, two of the
four are doing an OK job but make salaries and have perks that are
more than they're worth to the business. The other two have
been the problem children of the family who wouldn't otherwise
be employable outside of the family business.
A good succession plan would recognize that in order for the
business to be able to pay your dad for his fair share of the
business and to continue to survive and prosper, at least two
things would need to be done: First, the two problem children would
have to be removed from the company over time. Second, the salaries
and perks of the other two family members would have to be brought
back to reality.
While that succession plan may get you an A in an MBA class, in
real life, your father is not going to appreciate it.
Your dad consciously or unconsciously made the decision a long
time ago to take care of those four family members by allowing them
to work in and be handsomely paid by the family business,
regardless of their fair market value. Your dad may not see your
succession plan as a good idea. Rather, he may see it as both an
accusation of having wasted company funds all those years and as a
serious challenge to his self-defined role as protector of
otherwise economically vulnerable family members.
To have a "saleable" succession plan in this case, you
may have to factor in the cost of continuing the employment of the
other four family members, while privately showing your dad how
this extra cost will impact the amount that your dad can receive
for his fair share of the business. The key to selling this type of
succession plan may be to let your dad decide whether or not he
wants to take less money for his fair share of the business in
order to continue to support the other family members after
he's gone.
In any event, keep in mind that a good or even great succession
plan that violates the unwritten rules of the family business is
unlikely to be accepted by the family and can even be
counterproductive to any future discussions about that dreaded R
word.
Tax Planning
Tax planning must deal with the only two certain things in life:
death and taxes.
In the transfer of ownership of a family business, your family
must consider not only estate taxes, which may be imposed upon your
parents' death, but also the income or capital gains taxes that
Uncle Sam and the states will want to impose when your dad cashes
out of the business while he is alive.
A word of caution at this point: While it's a great idea to
work with professionals to help you handle the family and
succession planning issues, it is mandatory, in my opinion, that
you have a knowledgeable tax advisor to help you and your family
successfully navigate the stormy waters of tax law.
Let's look at just one tax trap that you and your family
could innocently fall into. Let's assume that you and the other
family members decide that the best way to take care of your
parents is to give your dad a lump sum payment for his stock in the
company. Your dad will then take this lump sum money and invest it
in order to comfortably live off the investment income.
Sounds like a plan, right? Wrong.
When your dad starts to complete his tax return for the year
after the sale, he quickly finds out that the lump sum payment he
received has resulted in his owing a huge tax bill that wipes out a
significant amount of his portfolio. Worse yet, his tax advisor
then tells him that the family may incur an enormous estate tax
bill after both he and your mom die.
Fortunately, there are many legally sound and acceptable
tax-planning strategies that family businesses can adopt that will
allow the transfer the ownership of the business from one
generation to the other while at the same time minimizing income
taxes, capital gains taxes and estate taxes.
The main point to remember when dealing with tax-planning issues
regarding your family business is that seeking sound tax advice
isn't everything-it's the only thing.
It takes a lot of wisdom and courage to bring up the dreaded R
word in a family business when the founders of the business get up
in years. Successful transitions of family businesses can be
difficult and, at a minimum, require careful consideration of
family, succession planning and tax-planning issues and typically
require the advice of trusted and knowledgeable advisors to help
the family members reach a win-win plan that not only rewards the
founding generation for a job well done, but also gives the next
generation the opportunity to take the family business to the next
level.
So good luck in your efforts, and always remember that blood can
be thicker than money.
Note: The information in this column is provided by the
author, not Entrepreneur.com. All answers are general in nature,
not legal advice and not warranted or guaranteed. Readers are
cautioned not to rely on this information. Because laws change over
time and in different jurisdictions, it is imperative that you
consult an attorney in your area regarding legal matters and an
accountant regarding tax matters.
Chris Kelleher is Entrepreneur.com's "Legal"
columnist and an award-winning small-business advisor and
attorney. He's also a sought-after speaker and the founder and
resident legal guru of The Law Firm For Businesses, a boutique law
firm that helps business owners creatively solve their business and
legal problems.
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