Ivan Misner: Networking
A Sure-Fire Referral Technique for the "Difficult to Refer" Business
Even if your company isn't the type to easily generate word of mouth, there are still ways you can network and build your business's reputation.
By Ivan Misner
| March 28, 2005
URL:
http://www.entrepreneur.com/marketing/networking/article76850.html
Face it, some businesses are just more difficult to refer than
others. Often, those same businesses struggle to get clients even
through traditional advertising methods. Although I firmly believe
word of mouth is the best way for almost all types of businesses to
grow, in some cases, it's almost the only way to grow.
When I started my business consulting firm more than 20 years ago,
I learned these lessons the hard way.
Very few companies retained a consulting firm based on an
advertisement. Most of my clients came from referrals, but that
took time and I needed to find new business to keep my doors open.
Through this struggle, I landed on a technique that I've been
training to businesspeople and entrepreneurs for the past two
decades. I call it "working the rubber chicken
circuit."
Years ago, I learned that when I did a speaking engagement, I
often got new business. So the key was to get more speaking
engagements while I was working on the long-term process of word of
mouth. Because educating my referral sources took time, getting
some speaking engagements was a great short-term approach to
building my business. I discovered that this became a specific
strategy in and of itself: to build my company through the word of
mouth that comes from speaking engagements.
When you schedule an appointment with someone you think might be
interested in what you're selling, that time you spend with
them--usually an hour--is important! Imagine having that same
one-hour appointment with between 20 and 50 businesspeople in your
community, all at the same time! In effect, that's what
you're doing when you're asked to make a presentation at
various clubs and organizations. While many of you may realize the
immense networking value that joining and participating in service
clubs lends to their credibility in their community, what you may
not think about is how much business speakers at these various
meetings can generate.
As an entrepreneur, just how do you go about getting on the
calendars of these business and service groups? It isn't as
hard as you might think. With a little creativity, you can put
together a presentation that will be informational, educational and
even entertaining for these groups. Most important, you can get
referrals from people to help get you in front of them. Usually
program chairs are scrambling to find someone different, engaging
and interesting to come in and present to the group. Your job is to
help them find you! What I did was to produce a letter that
I'd give to the people in my extended network to make it very
easy for them to refer me for a speaking engagement.
Here's a sample of the letter I used to send to program
chairs when I owned a consulting firm in Southern California.
You'll see that I was offering much more than a one-hour sales
pitch for my service:
Dear Program Chair:
AIM Consulting is a management consulting firm that works with
small and midsize businesses. During the past two years, we've
given a presentation entitled "Entrepreneuring in the
80's" to more than 60 service organizations such as yours.
The presentation deals with managing and motivating employees. It
involves participation and interaction with the audience and leaves
time for questions at the end. Here are some of the comments
we've received:
"Fantastic, every service club must hear!"
East LA Rotary
"One of our best...Ivan kept everyone excited."
Alhambra Optimist
"An excellent talk by an excellent speaker."
Irwindale Rotary
"Excellent, highly recommended, got a lot of
questions."
Hermosa Kiwanis
If you're interested in this topic, we'd be glad to
visit your club to give this presentation.
Please feel free to contact us if you have any questions.
Sincerely,
Ivan R. Misner
President
I'd take the above letter to networking meetings and give it
to people who knew me and wanted to refer me but didn't know
how. I ended up getting a lot of business this way. In fact, one of
my largest clients came from a speaking engagement I got using this
system.
Just one person who contacts you because of this letter can
position you in front of numerous businesspeople who might be in
the market for your product or service. Once you have the
opportunity to make these types of connections, you never know
where they'll lead.
On a related note, I found that it was very important to give
the audience something to take away that would bring them back to
me. For example, for me, it was a behavior profile instrument. I
told them they could take this back to their office, give it to any
employee, have them fill it out and mail it back to me, and I'd
give them a free four-page analysis of the behavioral
characteristics of that employee so they could better understand
how to manage that person. By using this tool, I almost always got
one or more companies to follow up after I spoke.
Let me give you an example of how a business owner might
position himself to be a speaker at an organization's weekly
meeting. Take the case of a hardware store owner I once knew. You
might wonder how a hardware store owner could appeal to a program
chair who's looking for someone to speak to a business group.
The topic of home safety is a very timely message. Who better than
a hardware store owner to fashion a presentation on home safety and
give viable tips on things to do around the house to be sure that
the home environment is free from hidden--and not so
hidden--dangers.
Of course, the members present at that meeting might have a need
to take care of some of the things the presenter brings up. Who do
you think they're going to contact for that? Bingo! That
week's speaker is just the person for the job.
The key is to go in with information and education...not a huge
sales pitch. People don't like being sold to, but they do like
to buy! A great presentation can motivate your audience to want to
buy what it is you have for sale. Not only that, a great
presentation can also position you favorably for extended
networking with the members and their contacts.
This technique made my company easy for anyone to refer, and it
got me a lot of clients while I was busy building my business. Most
important, this technique can work for almost any business. Next
time you think of rubber chicken, think leverage, think networking,
think business.
Ivan Misner is a New York Times bestselling author and
the founder and CEO of BNI, the world's largest referral organization
with thousands of chapters in dozens of countries around the world.
His new book, Masters of Successcan be viewed at www.MastersofSuccess.biz. Misner teaches business at
Cal Poly University, Pomona and resides in Southern California with
his wife and three children.
Copyright ©
2009 Entrepreneur Media, Inc. All rights reserved.
Privacy Policy