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Return of the Agent

Online booking doesn't always cut it. Know when to call the pros.
January 1, 2006

With about 65 percent of all business travel reservations made online, you'd think travel agents might be going the way of the dodo bird. Not so fast. Online booking is great, but if your trip is complex, call in an expert. While travel agents now charge fees for their services (anywhere from $20 to $60), you'll find it's worth it in these cases:

Ask people you trust to recommend experienced agents. Look for a Certified Travel Counselor credential, which means an agent has at least five years of experience and frequent training. Also check out The American Society of Travel Agents.

Chris McGinnis is author of The Unofficial Business Travelers' Pocket Guide.