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As the director of operations of
, a Washington, D.C.-based branding firm, Katie Borten applies her left-brain strategic planning and organizational skills to keep the firm's wonderland of creativity running smoothly.
Angry Client? Listen and Keep Your Cool.
Dealing with disgruntled clients is part of what it takes to run a business. But it can be draining. Here are a few ways to deal with these unhappy folks.
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