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As the director of operations of
, a Washington, D.C.-based branding firm, Katie Borten applies her left-brain strategic planning and organizational skills to keep the firm's wonderland of creativity running smoothly.
1 Recent Stories
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Angry Client? Listen and Keep Your Cool.
Dealing with disgruntled clients is part of what it takes to run a business. But it can be draining. Here are a few ways to deal with these unhappy folks.
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