Toby Bottorf
VP at Continuum
Want to write for Entrepreneur too? Apply to join Entrepreneur Leadership network.
Latest
The Road From Product to Experience for Luxury Offerings
People prefer to spend their money on experiences over things and access over ownership.
3 Fundamentals of Better Customer Experiences
"Talk to me like I'm a person. . . not in robot code" is one of them.
Can 'User-Experience' Experts Become 'Customer-Experience' Experts?
Small companies have mastered user experience; now it's on to the frontier of customer service.
Sincerity and Transparency Are the Keys to Genuine Customer Loyalty
Many so-called customer loyalty programs fail because they seem a rigged game to the purchaser. There are plenty of ways to do it right.
More Authors You Might Like
-
Amber Rae
Author, speaker and writing mentor
-
Emiliano Jöcker
Senior Consultant
-
Sherin Shibu
News Reporter
-
Adam Kroener
CEO of Carbliss, Startup Advisor, Philanthropist
-
Entrepreneur Store
Entrepreneur Store
-
Rimi Basu
Ex-Fortune 500 Exec, Leadership and DEI Consultant, Performing Artist
-
Ginny Silver
Founder, California Entrepreneur Collective