Last month, we mentioned concerns over the iPhone's potential susceptibility to hackers. The gadget's latest snag is not nearly as dangerous, but was still irritating enough to some users to become the subject of an article from
USA Today
this week. Several users have started getting their first bills from AT&T, and customers like Justine Ezarik of Pittsburgh were surprised by the quantity of information they received in their statements.
Ezarik received a hefty 300-page bill that was so large it had to be delivered in a box, itemizing her text messages and internet usage in great detail. "This is so silly," Ezarik said. "There's no reason they need to send you this much information." Others have mentioned receiving bills that were 52 double-sided pages long.
AT&T spokesman Mark Siegel emphasized that customers have the option to change their billing preferences and details, and that the reported large bills are generally uncommon. "We're not sending lots of boxed bills to customers," Siegel said, adding, "We don't want to presume for the customer that they want detail or don't want detail. That needs to be up to them."--Kevin Manahan