Parents who saw AT&T's Smart Limits program as an end to their problems with extravagant phone bills will need to start monitoring their kids again. AT&T suspended the service on Saturday due to a problem it discovered with its phone restrictions, according to a
USA Today
story.
As we told you a few weeks ago, the Smart Limits service enabled parents to place limits on their kids' cell phone usage. Parents could control the amount and usage of air minutes, text messages and even downloads, as well as when their kids could make and receive calls. Part of the service allowed emergency calls to 911 to override any restrictions parents had placed on the phones. However, while the user could make the emergency call, spokesman Michael Coe said a 911 operator wouldn't be able to call back if the conversation was disconnected for some reason. Coe added that the user could still call the 911 operator back, and that this scenario has not yet happened to their knowledge.
AT&T is currently contacting users about the problem and crediting their accounts, but the company has not given an indication of when the service will be reactivated. Until then, start taking those phones away again.--Kevin Manahan