As more SMBs rely on technology, the need for tech servicing grows. But every business doesn't have its own IT staff or an employee that's blessed with tech knowledge. More often than not, when tech problems occur, calls are made to software manufacturers, customer support lines or third party IT companies, creating wasted time that costs businesses.

However, entrepreneurs and software and computer manufacturers are catering to this problem via managed service providers. Much of their tech support can be handled remotely, made possible by software like Intel's vPro processor technology. Systems with the technology let MSPs access the network, individual computers and other inventory offsite and immediately--even if a unit is off. They can detect problems, make patches and implement updates. Not only does this create less downtime and tech-related costs for a business, but it also helps an MSP efficiently serve a greater number of clients while saving time and money.

Eric Townsend, a small-business programs manager for Intel, who led a related discussion at the 2007 Intel Digital Plumber event in Los Angeles Tuesday, explains that his company isn't saying to run out and buy the vPro technology, but to take advantage of its capabilities by looking to an MSP for tech needs. He cites a 2006 Jupiter Research study that found more than half of small businesses surveyed lowered their costs 25 percent by using an MSP.--Lindsay Holloway