Definition: Teaching your employees the skills and responsibilities of another
position at your company to increase their effectiveness
Whenever possible, and especially when if your business has just a
few employees, look for people when hiring that you can cross-train
into different job responsibilities. A welder who has taken college
courses in engineering and a secretary with human resources
experience could be beneficial to your business. Cross-trained
employees can fill in when others are ill, on vacation or quit
unexpectedly, helping you keep costs down and business moving.